BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 01-31-2008, 04:54 PM   #1 (permalink)
New Member
 
Join Date: May 2005
Location: san francisco
Model: 7100t
Carrier: AT&T
Posts: 10
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Upgrade Handheld OS using BES?

Please Login to Remove!

We've deployed over 50 handhelds (soon to be 600) with a mixture of 8310 Curves and 8800 and 8820s through our BES 4.1.4.26 server running w/Exchange 2003.

These are the OS versions:

8310-4.2.2.170
8800-4.2.1.72
8820-4.2.2.169

We will be standardizing on the Curves.

Now, we find that we need these devices to support Chinese characters.
So if we needed to update any of the OSs on these handhelds, are we pretty much SOL because the only way to update these devices would be to recall them and physically attach them to a machine running Desktop Manager?

So my questions are, if we needed to upgrade the OS on the handhelds to support Chinese:

1. How could we efficiently upgrade each of these handheld OSs? Do we need to recall them from each user?
2. If we cannot upgrade these devices efficiently, then is there an alternative?

Thanks for any input...
Moogeboo
Offline  
Old 01-31-2008, 05:00 PM   #2 (permalink)
BBF Moderator
 
John Clark's Avatar
 
Join Date: Jun 2005
Model: Z30
OS: 10.2.1.x
PIN: s & needles
Carrier: AT&T
Posts: 34,681
Post Thanks: 4
Thanked 96 Times in 71 Posts
Default

At the moment there is no way to upgrade via the BES. OTA upgrades are coming in the future but will require OS 4.3/4.5 to already be on the device. You'll have to have the end users upgrade them then reactivate or recall the devices and do it on your end.
Offline  
Old 02-01-2008, 08:10 AM   #3 (permalink)
BlackBerry Extraordinaire
 
Frank Castle's Avatar
 
Join Date: Jul 2005
Location: MA
Model: 9930
PIN: PM Me!
Carrier: VZW
Posts: 1,073
Post Thanks: 0
Thanked 4 Times in 3 Posts
Default

Acutally I've been doing this utilizing Web Desktop manager. Just need to install all the OS updates on your BES and point to their location. I have the policy set for 3 grace connections before the update is forced down.

Still requires the end user to visit the web loader site and kick it off but it's the best way at the moment.
Offline  
Old 02-01-2008, 08:32 AM   #4 (permalink)
Talking BlackBerry Encyclopedia
 
Join Date: Oct 2007
Model: 8830
PIN: N/A
Carrier: Sprint, Alltel
Posts: 262
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Quote:
Originally Posted by John Clark View Post
At the moment there is no way to upgrade via the BES. OTA upgrades are coming in the future but will require OS 4.3/4.5 to already be on the device. You'll have to have the end users upgrade them then reactivate or recall the devices and do it on your end.
OTA upgrade will also require WI-FI support on the device
Offline  
Old 02-01-2008, 08:35 AM   #5 (permalink)
BlackBerry Genius
 
hdawg's Avatar
 
Join Date: Aug 2006
Model: hdawg
PIN: port3101.org
Carrier: hdawg
Posts: 6,632
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Quote:
Originally Posted by scott_perry View Post
OTA upgrade will also require WI-FI support on the device
Will the upgrade have to be performed over WiFi?
Offline  
Old 02-01-2008, 09:18 AM   #6 (permalink)
Talking BlackBerry Encyclopedia
 
Join Date: Oct 2007
Model: 8830
PIN: N/A
Carrier: Sprint, Alltel
Posts: 262
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

That's what I was told in the Admin class i just took. The instructor said there was no way they were going to send OS upgrades over the wireless networks. Too much risk of dropped signal and costs would be too high for those without unlimited data packages

Last edited by scott_perry : 02-01-2008 at 09:20 AM. Reason: more info
Offline  
Old 02-01-2008, 09:42 AM   #7 (permalink)
CrackBerry Addict
 
mahoward's Avatar
 
Join Date: May 2005
Model: 8900
Carrier: T-Mobile
Posts: 560
Post Thanks: 0
Thanked 1 Time in 1 Post
Default

This whole feature was designed to be fault tolerant to work over the carrier networks. I suspect your instructor was simply misinformed or stating his own personal opinion.
__________________
BESX 4.1.7 on Exchange 2003: 65 Devices
BESX 5.0.3 on Exchange 2003: 2007 Devices
Offline  
Old 02-01-2008, 09:45 AM   #8 (permalink)
BlackBerry Genius
 
hdawg's Avatar
 
Join Date: Aug 2006
Model: hdawg
PIN: port3101.org
Carrier: hdawg
Posts: 6,632
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Quote:
Originally Posted by mahoward View Post
This whole feature was designed to be fault tolerant to work over the carrier networks. I suspect your instructor was simply misinformed or stating his own personal opinion.
^^ that's what I'm hoping too.
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On





Copyright 2004-2014 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.