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Old 02-01-2008, 06:33 AM   #1 (permalink)
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Default Basic Questions from a Newbie

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I know these questions are going to sound silly to some but I'm finding the information and support resources from RIM less than wonderful and rather unclear. Our company have just purchased a 5-user license for Pearl 8100s and I've installed the downloadable software from which I assume is the full Blackberry Enterprise server product for Microsoft Exchange. (version 4.1.4)

Firstly, can I take it that the version I've downloaded IS the full corporate Enterprise Server product or is it just a "lite" version and I have to pay extra for the full product. In the "Add/Remove" programs of Windows Server and any associated documentation it's just termed as "Blackberry Professional Software".

Secondly, I've carried out all the necessary prerequisite steps and installed the software and everything seems to be working OK. Currently two users are enabled. However, they're both saying that not all the emails that are coming through to their Outlook client are getting forwarded to their Blackberry. One user says that no internal emails are coming through and the other user says that he's not receiving emails after a certain time in the day.

I have not undertaken any custom configuration of BES since it's install. Does anyone have any idea about these inconsistencies?
Old 02-01-2008, 08:46 AM   #2 (permalink)
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Old 02-01-2008, 09:11 AM   #3 (permalink)
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You really have a bunch of questions about the basic setup of the BES ... honestly, I would contact T-Support as you get a free support call.

BlackBerry - BlackBerry Professional Software ... you have a "lite" version of sorts if you have BPS

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