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Old 02-01-2008, 05:31 PM   #1 (permalink)
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Default One way calendar for BPS?

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We are having a one way outlook calendar problem which seems to quite common.
User changes a calendar appointment in his BB and it will revert back to whatever it was in the server and throw an error message in the exchange log.

My question is do I need to treat Blackberry Professional Software same as BES? BPS and Exchange 2003 is installed on the same machine(so no CDO version mismatch) and all BB services are running with the Administrator account(but not separate BESADMIN).

Log says
You do not have permission to log on. [Microsoft Exchange Server Information Store....


Is it safe to follow the guide to change the admin account?

Last edited by VoiD : 02-01-2008 at 05:35 PM.
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Old 02-01-2008, 05:35 PM   #2 (permalink)
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The account being used does not have the correct permissions for calendaring for work and it won't with administrator accounts.

This is a reason why you don't want the BES and Exchange on the same box.

Perform a switch service account to fix the issue:

BlackBerry Search Results

This will fix your issue as cdo cannot be an issue as this is the Exchange server. Domain admins, administrators, etc. all lose the permission needed for calendar to work. After you switch the accounts use that account for ALL BES related work, upgrades/adding users/etc.
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Old 02-01-2008, 05:54 PM   #3 (permalink)
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Thanks.

The whole point of getting the BPS was to have it installed on the same machine as Exchange. We also have a very small group of BB users, less than 10.

So is BPS treated same as BES?
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Old 02-01-2008, 06:31 PM   #4 (permalink)
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BPS is just a cut down version of the BES, meant for small business. It is a BES but not designed for large businesses.

BES can work on Exchange without issue but somethings can be a nuisance once in a while. As long as you create and use BESAdmin for the BPS stuff you should be fine.

Let us know how the switching accounts goes.
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Old 02-04-2008, 10:27 AM   #5 (permalink)
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I was using this guide to switch the service account:
BlackBerry Search Results

Ran into problem in task 11.
When trying to change the MAPI profile to BESAdmin, it kept saying could not resolve name.

Could not keep BB server down for more than 30min so I put the service log on back to admin.

doing more research on this issue.

unchecked hide this address from addressbook and I was able to change the MAPI profile. Did some tests but could not get any messages on the phone nor look up any address from the phone.

Do I have to reinstall the server using theh BESadmin account?

Last edited by VoiD : 02-04-2008 at 10:48 AM.
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Old 02-04-2008, 02:36 PM   #6 (permalink)
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You don't have to reinstall the BES, did you also import the reg keys?

What happens when you try a lookup? What happens when you send? Try running the IEMSTest utility from the command line and pick any mailbox. If the test fails then you missed a permission, if it passes then permissions should be fine.

Is anything working at this point? Are all the services started?
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Old 02-04-2008, 05:50 PM   #7 (permalink)
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Yes I imported the reg keys.

I tried sending an email to myself, it shows up in my outlook but my blackberry never got it. The messages came in when I changed the service login back to admin.


I had all the services started in the order the guide shows.

Seems like a communication error between the server and blackberry. I tried sending the service book again but did not help.

when I do a look up for my user id in my blackberry, it keeps looking for it and just hangs.

seems like a permission issue but cannot find where I missed it. BPS installs a SQL express but did not find any user id/pw section in the SQL server configuration manager.

I see an error message in the application log:
BlackBerry Messaging Agent [Exchange Server] Agent 1 failed to start. Error code 5302
together with
MailboxManager::SubsystemInitialize - MAPILogonEx (0x80040111)


also see:
BIPPeClient::Connect: Error calling host "[exchange server]" [ip address of exchange server] (10061)

I tried the IEMSTest and after I select the mailbox, it just disappears.

Last edited by VoiD : 02-04-2008 at 05:52 PM.
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Old 02-04-2008, 06:29 PM   #8 (permalink)
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The 5302 error means that the Messaging Agent cannot start and that is due to a MAPI profile issue in the registry.

Either one key is missing or the name of one of the profiles does not match. Check the following in the registry:

HKEY_CURRENT_USER\Software\Research In Motion\BlackBerry Enterprise Server\Agents

There will be a key in there called MAPIProfile, it should have BlackBerry Server for the value.

Then check:

HKEY_CURRENT_USER\Software\Microsoft\Windows NT\CurrentVersion\Windows Messaging Subsystem\Profiles\

You should have BlackBerry Manager and BlackBerry Server.

This is where the error is coming from, either the name of the profile is wrong or doesn't exist. Check both locations in the registry. If there is no BB Server profile under the second reg location I posted then go to BlackBerry Server Configuration and click the BB Server tab. There will be a Edit MAPI Profile button. That will create the profile. Restart the service after that and everything should work fine.

Let us know what you find in the registry.
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Old 02-05-2008, 10:04 PM   #9 (permalink)
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I'd be interested to see how you go..
I'm having similar issues, and searching seems to bring up dozens of Calendar issues with many many varying solutions...

Disappointed that it seems to be so wide spread..

This is my first week playing with Blackberrys, and I have been thrown into the deep end on BB Server Admin

Keep us tuned.
Rgds
Bruce.
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Old 02-23-2008, 01:58 AM   #10 (permalink)
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Sorry for the late update. I did not have any time to work on this until tonight.

I was missing the Blackberry server registry in the second registry path.

Did what you said and it fixed everything!!

Thanks for all the help gibson_hg!!!

you're a genius!!
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Old 02-25-2008, 08:51 AM   #11 (permalink)
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Now I'm having problem sending emails from the BB..

this is the error I see in the BB log:
{user@domain.com} FindDeviceSendTransaction: transaction not found in current device send list
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Old 02-25-2008, 09:23 AM   #12 (permalink)
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What happens on the BB? Do you get a red x? If so, open the message and post the message status or search the RIM TKC for it. Is this affecting all users?
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Old 02-25-2008, 08:02 PM   #13 (permalink)
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red x. message status: desktop email program unable to submit message.

I checked and double checked the BBSadmin account has the 'send as' permission. Tried reboot, still does not work.
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Old 02-26-2008, 05:59 AM   #14 (permalink)
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Is this affecting all users or just some users or just admins?

If the reboot resolved it then it wasn't Send As but a connection issue with the GC.

If that didn't fix it try sending an email and then look in the Application Log and you see 2 events referencing that user. One will say ERR_Send Failed and the other will have an 0x800 number. If it's 80070005 then it's Send As.

Ensure that the Send As permission is set at the AD Root level or user container level and it should be set for each user object.

If only admins are affected it's because of their group membership. Certain AD groups are now protected and they cannot inherit Send As or have set manually, it will get revoked.

If users are in a protected group(s), then use one of the following methods to fix it:

1. Remove the user from the group(s) if they don't need it and clear the mailbox cache

2. Apply a workaround from MS KB 817433

3. Try using DSACLS, MS KB 907434

To clear the mailbox cache you have to stop the mailbox from being accessed by the BESAdmin. There are 2 ways to clear the cache:

1. Stop the BB Router service for 2 hours, or 20 minutes if you applied the reg key on your Exchange server to lower the time it takes to clear. Start the service after the time has elapsed, not before and you should be good to go

2. Stop the BB Router service, restart the Information Store service on the Exchange server, start the BB Router service

I would start with finding out if this is Send As or not, the error in the event log will tell you. If it is then find who is affected.

Let us know if you have any questions.
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Old 02-27-2008, 09:18 PM   #15 (permalink)
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Thanks.

Applied 'send as' on "users" folder and checked each user whether they had the BESAdmin 'Send As' permission.
Also took out my domain/enterprise admin rights and now it works.

Now I need to go back and give myself the domain/enterprise admin right and work around it.

Why can't this all work out of the box..
Too many hurdles to jump!
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Old 02-27-2008, 09:49 PM   #16 (permalink)
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Quote:
Originally Posted by VoiD View Post
Thanks.

Applied 'send as' on "users" folder and checked each user whether they had the BESAdmin 'Send As' permission.
Also took out my domain/enterprise admin rights and now it works.

Now I need to go back and give myself the domain/enterprise admin right and work around it.

Why can't this all work out of the box..
Too many hurdles to jump!
Why not just follow the principle of least privilege and create a separate account for administration?
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Old 04-14-2008, 02:18 PM   #17 (permalink)
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One thing I have discovered is that all service can be set to logon as BESAdmin (with the correct permissions applied per RIM KB article) EXCEPT for the Blackberry Controller service, if that is set to BESAdmin noone in our BES environment receives email, switch back to Administrator and everything starts flowing.

This is my experience with BPS. Still can't get calendars to sync from BB to Outlook though...
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Old 04-14-2008, 02:42 PM   #18 (permalink)
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All services except those for IM, attachment and MDSS run as BESAdmin. Unless that changed for BPS.

What error do you get in the MAGT log? That will tell you why Calendar is failing.
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