I had my account deleted from our BES earlier today. After a new EA, i needed to grab my autotext and a few other things from my backup file on my desktop. Autotext was greyed out so I deleted the SYNC service book and was then able to add my autotext back to my device. I went back in and "undeleted" the service book and then another EA started back up. It reverted back to my previous settings (no autotext, no bb messenger contacts, etc). It was setup perfectly until that last EA started again....Should I have not done the undelete or what?

Check these out:

Automatic wireless backup

Unable to restore wireless databases from a backup file