Originally Posted by Chad.Patrick
It is everyone on the server. It has never shown enabled. I know it is rather nit-picky, but I don't understand why it isn't displaying properly.
It's not nit-picky, I understand your frustration. All of my devices showed as disabled... I upgraded Domino from 6.5.4 to 7.0.2, then upgraded BES, and noticed that they reported correctly. Other people upgraded, and it made no difference. Other people who had this problem are on Exchange or GroupWise.
There are lots of anomalies with the BlackBerry Manager. For example: Security Password reporting as NO
I also have other info that disappears from devices on BlackBerry Manager - my 8100 Pearl has NEVER reported which network it is on. My old Pearl (with the same SIM card) always reported. Other users never get their phone number (and yes, I have checked that it is programmed into the SIM etc) - there does not appear to be any rhyme or reason for this either - i.e. my old t-mobile device showed network on BB Manager, new one does not. One Rogers device will show SIM phone number, another same make/model doesn't.
This is not a great answer, but the only one I have:
I have no idea why BlackBerry Manager is so sporadic with reporting correct/complete info.
Nobody else has ever been able to explain it to me either.
I feel that an answer to this specific query is like looking for a Dodo