since he can still receive corporate e-mail, I sent instructions. I also found another user who was having the same problem, but she doesn't have "disable handheld status" on her account. I just saw that her BB was throwing a lot of warnings in the Event log. Both of these BB's are 8700's. I am hoping that RIM can shed some light on why this is happening. I am having both of them re-activate since resending and delete/undelete of service books didn't fix it. Thanks for the help!!
KB...HAHAHAHA. I wish
I have been pushing for a KB for a couple years now. All I get from my co-workers is a blank stares. Maybe I'm not speaking the proper dialect of man-talk.