BlackBerry Forums Support Community               

Closed Thread
LinkBack Thread Tools
Old 02-06-2008, 07:54 PM   #1 (permalink)
New Member
Join Date: Feb 2008
Model: 8300
Carrier: Telstra
Posts: 9
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Professional Edition- dispatcher service problem

Please Login to Remove!


Server: Windows 2003 Server Standard SP1
Exchange: Exchange 2003 SP2 installed
Exchange server acting as FRONT-END Server
Information Store is not installed/running on FRONT-END Server

I just installed BlackBerry professional Edition 4.1.4 but a number of services do not start, including:
- Dispatcher service
- Consistency Service
- Policy Service
- Synchronisation Service

My BB software is installed on an Exchange Front-End Server that does NOT have an Information Store.

The System Log shows an Error:
Event ID: 7001
The BlackBerry Dispatcher service depends on the Microsoft Exchange Information Store service which failed to start because of the following error:
The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.

There are a number of errors in the Application Log, all as Event ID: 10000

- Missing machine name property for server 'MERCURY' "

- Caught ASCLException with error code [202] and error message [202 - 'Sync Server Settings Unavailable' Property name is not found on server for this ClientPropertySet]

- PersistentSimpleProperty::getValue(): ASCL error encountered for BESAlert Settings Unavailable:

and others.

The Front-End server works fine, i.e. OWA works.

Any assistance in getting BB to work would be appreciated.

Old 02-07-2008, 01:54 AM   #2 (permalink)
New Member
Join Date: Feb 2008
Model: 8300
Carrier: Telstra
Posts: 9
Post Thanks: 0
Thanked 0 Times in 0 Posts

found the problem.
I have to enable the Information Store on the BB server, which was disabled for security reasons on the Front-End server
oh well, so much for security...

Pity the BB server cannot use an Information Store on ANOTHER server- or can it...?
Old 05-12-2008, 04:08 AM   #3 (permalink)
New Member
Join Date: May 2008
Model: 8707v
Carrier: Vodafone AU
Posts: 1
Post Thanks: 0
Thanked 0 Times in 0 Posts
Thumbs up Blackberry Enterprise Server (BES) on Exchange Front End Servers

From what I've read Blackberry Enterprise Server (BES) doesn't require direct access to the Information Store - it accesses Exchange through MAPI. Given this, I am surprised that RIM have programmed BES services to be dependent on the Exchange Information Store.

After MUCH research (a day of reading...) you can change a few BES registry entries. By doing this BES no longer depends on the Exchange Information Store - it just ignores whether it is running or not.

Check out Blackberry KB01274.

BlackBerry Search Results
Closed Thread

Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

Copyright 2004-2014
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.