BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 02-07-2008, 12:39 PM   #1 (permalink)
New Member
 
Join Date: Apr 2006
Model: 8700
Carrier: cingular
Posts: 13
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Blackberry/BES not updating contacts (sporadically)

Please Login to Remove!

Hi everyone Ė I have a two person office running SBS with BES running in a vmware session. Server is a dual quad core, 4 gigs, and only providing email services now Ė so not breaking a sweat.

The user is complaining that updates being made to contacts are sometimes not being saved. If I were to guess, it might be 2-3% of all modifications, if that. He makes a dozen updates a day and the issues arenít that common. Unfortunately, I canít determine thereís an issue until sometimes weeks later when he looks at the record.

Notes:
  • I couldnít reproduce.
  • The issue also existed when we were on a hosted exchange solution for about 4 weeks.
  • His phone is an 8300. It was running an out of date software version which I updated recently.

At this point, Iím not sure where to start. All clocks are set properly.

One working theory is that heís discarding changes rather than saving. I noticed on my 8800 that discard is the default, while save is the default on the 8310. Does anyone know what it is on the 8300?

Is there any sort of auditing that I can perform, either on Blackberry or Exchange? Iíd love to be able to generate a report of what changes/additions/deletions are made to each record and when.

Thanks in advance- joe
Offline  
Old 02-07-2008, 12:52 PM   #2 (permalink)
BBF War Game Mod
 
Jadey's Avatar
 
Join Date: Oct 2006
Location: Denver CO
Model: Z10
OS: 10010614
PIN: SEEKRIT innit
Carrier: AT&T
Posts: 4,294
Post Thanks: 9
Thanked 29 Times in 23 Posts
Default

Are all the updates made on the BB?

I know that in Domino/Notes world, the fields in the Address Book are greater in number than the fields on the BlackBerry address book, so some data will never synch/update. Are they basic fields losing changes (i.e. email address) or something more subject to field mappings?
__________________
Jadey : Groupware Infrastructure Architect, Denver CO
If I'm not here, I'm playing World's End on FaceBook. Mob/Mafia Wars are SOO last year
Offline  
Old 02-07-2008, 12:55 PM   #3 (permalink)
New Member
 
Join Date: Apr 2006
Model: 8700
Carrier: cingular
Posts: 13
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

I'm working under the assumption that all updates are made on the BB. He uses it even when it arms reach of his PC.

From what I understand - and this isn't 100% confidence - that it simply isn't taking the edits that he makes, such as adding text to a note. Nothing appears to be deleted.
Offline  
Old 02-08-2008, 03:44 AM   #4 (permalink)
BBF War Game Mod
 
Jadey's Avatar
 
Join Date: Oct 2006
Location: Denver CO
Model: Z10
OS: 10010614
PIN: SEEKRIT innit
Carrier: AT&T
Posts: 4,294
Post Thanks: 9
Thanked 29 Times in 23 Posts
Default

I think this one is user error, to be honest.

If the user is making all updates on the BB, and then those updates aren't there, then it is nothing to do with synching, OTA data or anything else. The user is claiming that his BB doesn't save data. Which, to be honest, I've only ever seen with a duff device or a duff user.

If you have a spare handheld, try him on that. If it still sporadically "loses" data, I'd say the issue it your user.
__________________
Jadey : Groupware Infrastructure Architect, Denver CO
If I'm not here, I'm playing World's End on FaceBook. Mob/Mafia Wars are SOO last year
Offline  
Old 02-08-2008, 03:52 AM   #5 (permalink)
Talking BlackBerry Encyclopedia
 
DavidAdams's Avatar
 
Join Date: Sep 2007
Location: Belfast
Model: NotYe
PIN: N/A
Carrier: O2
Posts: 470
Post Thanks: 2
Thanked 0 Times in 0 Posts
Default

Quote:
Originally Posted by jpresto View Post

One working theory is that heís discarding changes rather than saving. I noticed on my 8800 that discard is the default, while save is the default on the 8310. Does anyone know what it is on the 8300?
Ok this is only on a simulator of an 8300, but the default seems to be "Save", "Discard" is buried on the "Full Menu" - "Close" menu, and even then you have to scroll to "Discard".
__________________
BES, 4.1.7, was SBE now full BES
Domino v7.0.2
Windows Server 2003, standalone
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On





Copyright © 2004-2014 BlackBerryForums.com.
The names RIM © and BlackBerry © are registered Trademarks of BlackBerry Inc.