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Old 02-09-2008, 12:49 AM   #1 (permalink)
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Exclamation Syncing of sub-folders of inbox

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Hey Gang,

So I have a question for everyone in regards to a complaint from a fellow co-worker I am not the BES admin but am a part of the IT department and do have a direct contact to the BES admin. We are currently on BES 4.1.4 and Exchange 2003 Enterprise SP2. Using BlackBerry 8830's via Sprint.

My question is as follows; My co-worked has several folders listed as sub-folders under her inbox. She then has mailbox rules that will move specific emails into these sub-folders thus never "in theory" hitting or staying in the inbox for very long. With these rules in place she can browse to the sub-folders via her blackberry but every folder has no contents. Yet via outlook the folders are populated with emails.

Something I have tried and determined is that if she creates a new sub-folder and simply moves an email from her inbox into the sub-folder manually, then you are able to view the sub-folder and contents via the blackberry.

Is this something that can be resolved via a setting change or tweak or is my co-worker doomed?

Thankful for any help or suggestions that are given
Hope this helps!
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Old 02-09-2008, 05:01 PM   #2 (permalink)
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The email has to go to the Inbox for the BES to be notified of the email, unless you have certain folders configured to go the BB. If you manually move an email then the move will reflect on the BB. Your co-worker needs to set folder redirection for those sub folders.

Go to Messages> Click trackball> Options> Email Settings> Click trackball> Folder Redirection. From there she can select the folders she wants directed to the BB. Only new mail will arrive on the BB though.

Hope that clarifies things more.
Old 02-09-2008, 06:14 PM   #3 (permalink)
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Good advice from gibson. Your BES admin can also select the folders to be redirected from the server console if your user isn't confident doing it herself.


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