Hi at all,

does anyone knows, how i can disble a service book via policy? The goal is the following:
we don't want to grant the users access to the GAL of our Exchange. And the Service book Desktop [ALP] enable this about the search option. RIM Called this a Feature ... :-S
When I delete this service book on an device it is not possible to search...and this is what we want.
And now i'm searching for a solution to do this via IT Policy.

thanks for help

If you delete the Desktop[ALP] service you will not be able to search the GAL. It's like trying to send email without the Desktop[CMIME] service book, it just doesn't work.

This is a feature because most companies, and users, rely on being able to lookup a name that they don't currently have on their BB.

Having said that, you should be able to disable this feature. You can get the IT Policy guide from BlackBerry Technical Solution Center

There should be a Product Documentation link and you will find the guide in the BES section.

It's easier then looking at the Policies on the BES.

thank you,

the reason to do this is: we are hosting this Blackberry Service. We have many customers in this enviroment. And we have to ensure that one customer don't see the others...
i will search in the guide, hope i find anything...or see you any other opportunity?

I don't find anything in the guide to solve my problem. Any other idea?

As a customer, I would expect that certain features of the Blackberry solution would work. While you may not think the GAL Lookup is a valuable feature, your customers might. Have you told your customers that you won't be allowing access to the GAL?

Would you rather have all of your customers copy the GAL into their personal contacts so it syncs to the handheld? That could cause quite a lot of redundant storage of the same information on your exhange servers.

again: i have to ensure, that one Customer don't see the other!
if there was another solution, i would be glad. Idea?

how about something like this (keeping in mind I have only thought about this for a few minutes):

If each of your customers has their own exchange domain, then you should be able to run separate BESs for each customer to keep their data separate. You would probably need a separate BES service account, database, etc. for each customer. That should keep customer's data separate.

I only have 1 domain/1 BES, so these are just thoughts. Hopefully, someone that runs a multiple domain setup can help you out.

Have you talked to RIM?