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Old 02-12-2008, 06:44 PM   #1 (permalink)
Thumbs Must Hurt
centrekin's Avatar
Join Date: Dec 2006
Location: Mississippi
Model: 9630
Carrier: Verizon
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Exclamation Odd EA

Please Login to Remove!

I've got a single user who will not activate and it is driving me crazy!!! I can assign the device from the BES Manager on my computer and once the device "Initiates" the activation it does not do anything besides list everything as provisioning.

What I've done thus far:
  • Remove User from Bes
  • Wipe device
  • Add user back to BES
  • Assign Device to user on BES
  • Now I have changed devices by MOVING the line to ta new 8830 to see if this makes a difference.

Environment Details:
Exchange 2003
BES 4.1.2
MS SQL2003
I will keep you posted as a continue this problem.

Last edited by centrekin : 02-12-2008 at 07:12 PM.
Old 02-12-2008, 08:16 PM   #2 (permalink)
Knows Where the Search Button Is
lolaisodd's Avatar
Join Date: Oct 2007
Location: Singapore
Model: xxxx
Carrier: Singtel
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Red face

Well in EA, there are a couple of stages namely:
1. Activation
2. Verifying encryption
3. Receiving services
4. Slow synchronization

Which stage is it stopping at? Does it ever go to "Activating" ... then "verifying encryption" ... that sort of thing? If you say that it lists everything as "provisioning", it sounds like you reach the slow synchronization stage. Did you try to disable slow sync for this user and try activating?
BES 4.1.5 for Microsoft Exchange | Exchange 2003 SP2 | 1 user only

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