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Old 02-12-2008, 07:41 PM   #1 (permalink)
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Unhappy BES not sending phones email from 1 sender?

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Hi all,

New to BES and this site (sweet place for BES knowledge!)

I'm using BES 4.1.3.18
With Groupwise 7.02 (client on Windows 2003 sever is 6.5.7)

I have one sender in my company, that when they send emails, they do not get passed to the phones. Everyone else seems to go through fine. I checked to see if there was some type of global filter on the BES server, or on my phone, but there are none. Any other ideas on this one? Thanks.
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Old 02-12-2008, 07:47 PM   #2 (permalink)
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Are you saying the sent message is not synching to the BlackBerry?
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Old 02-12-2008, 08:12 PM   #3 (permalink)
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Sorry, I'm saying that recieved mail from 1 specific user is not forwarding to the phones, but it does show up in their inbox.
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Old 02-12-2008, 09:40 PM   #4 (permalink)
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Do you have any rules moving the message to a folder?
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Old 02-13-2008, 12:53 PM   #5 (permalink)
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No, the emails from that sender go right in the inbox like any other email.
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Old 03-21-2008, 08:44 PM   #6 (permalink)
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yup, they do go right into the inbox

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disaster restoration company
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Old 03-23-2008, 02:07 PM   #7 (permalink)
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just to be sure, check for the stats on one bb user.
check filtered messages and let that person from which mail isn't forwared to the phones send a message to the user that you checked the stats for.
See if the filtered messages rise.
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