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nuttyrat 02-13-2008 01:04 PM

CDN BES, US Phones

Good morning/Afternoon. Our company has recently setup a BES and I'm having a slight issue. The BES is located in our datacentre in Canada, our Canadian employees are able to connect too it just fine, however I am unable to activate a US phone on our BES server. So a few questions:

1) Do we need to deploy a BES in the US for our US people?
2) Can you send PIN to PIN messages from a CDN BB to a US BB?

I've had the user verify with his carrier that BES is enabled on his phone, however I am unable to send PIN messages to him (from Canada). Any advise you can give me would be appreciated

Appologies if this has already been covered, I attempted a search but wasn't very thorough.

Thanks in Advance


gibson_hg 02-13-2008 01:15 PM

A BB can PIN any BB in the world. If the user can't send or receive a PIN message then he is not provisioned correctly from their carrier.

Another thing to consider: the ping time from BES to Exchange mus tnot exceed 35MS. Once you get higher the MAPI connection is not stable and you will have varied issues. Typically you want a BES local to every Exchange server if the ping times are over 35MS.

x14 02-13-2008 01:38 PM


Originally Posted by nuttyrat (Post 834026)
I am unable to send PIN messages to him (from Canada).

If you can't do that, the US BB is either broken or doesn't have the correct data plan.

nuttyrat 02-13-2008 04:51 PM


I am able to do PIN - PIN messaging (i typed in the wrong PIN).

As for latency, geographically the user in question is closer to BES than I am (i'm in Vancovuer, BES is in Toronto, User is in Atlanta). Their latency from GroupWise to BES is also better than mine. To be sure, I'm going to find another US user with a BB and test with his account as well.

Thanks for the Info

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