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Old 02-13-2008, 01:04 PM   #1 (permalink)
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All,

Good morning/Afternoon. Our company has recently setup a BES and I'm having a slight issue. The BES is located in our datacentre in Canada, our Canadian employees are able to connect too it just fine, however I am unable to activate a US phone on our BES server. So a few questions:

1) Do we need to deploy a BES in the US for our US people?
2) Can you send PIN to PIN messages from a CDN BB to a US BB?

I've had the user verify with his carrier that BES is enabled on his phone, however I am unable to send PIN messages to him (from Canada). Any advise you can give me would be appreciated

Appologies if this has already been covered, I attempted a search but wasn't very thorough.

Thanks in Advance

Terry
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Old 02-13-2008, 01:15 PM   #2 (permalink)
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A BB can PIN any BB in the world. If the user can't send or receive a PIN message then he is not provisioned correctly from their carrier.

Another thing to consider: the ping time from BES to Exchange mus tnot exceed 35MS. Once you get higher the MAPI connection is not stable and you will have varied issues. Typically you want a BES local to every Exchange server if the ping times are over 35MS.
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Old 02-13-2008, 01:38 PM   #3 (permalink)
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Quote:
Originally Posted by nuttyrat View Post
All,
I am unable to send PIN messages to him (from Canada).
If you can't do that, the US BB is either broken or doesn't have the correct data plan.
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Exchange 2007/BES 5.0.2 MR2
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Old 02-13-2008, 04:51 PM   #4 (permalink)
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Update,

I am able to do PIN - PIN messaging (i typed in the wrong PIN).

As for latency, geographically the user in question is closer to BES than I am (i'm in Vancovuer, BES is in Toronto, User is in Atlanta). Their latency from GroupWise to BES is also better than mine. To be sure, I'm going to find another US user with a BB and test with his account as well.

Thanks for the Info
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