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-   -   Delete Pending for over 5 hours (http://www.blackberryforums.com/bes-admin-corner/117670-delete-pending-over-5-hours.html)

itcap 02-13-2008 08:43 PM

Delete Pending for over 5 hours
 
Hi,

I have BlackBerry Professional Edition v4.1.4.
Server:
Windows 2003 Standard SP1
Acting as Exchange Front-end Server (Exchange 2003 Standard SP2)

I added a user and attempted to activate a device wirelessly but the result after about 20 minutes was that server was not responding, or some such error.

I decided to delete the user from the BlackBerry Manager and then add the user back again. After five hours I still see the error when trying to add the user:

User <username> is in delete pending state on server <SERVERNAME>,
please recover user before adding user to server

Unfortunately, the Pro Edition does not allow you to see the delete pending queue nor work with the DB.
Would anyone have any ideas on where to go to add the user again?

thanks,
itcap

itcap 02-13-2008 09:06 PM

oh, and the server status screen (Home Screen) displays:

Status: Running
Host Name: MERCURY
Number of Users: 1 <----- this, after deleting the user

BlackBerry MDS Connection Service Enabled: True
Wireless Message Reconciliation Enabled: True
SRP Status: Connected
BlackBerry Professional Software Version: 4.1.4.2

Jadey 02-14-2008 04:20 AM

There are a ton of answers on this forum regarding deleting users and them sticking in the queue. Did you search?

This might help http://www.blackberryforums.com/bes-...e-problem.html

Maybe I misread your post, but are BES and your exchange server installed on the same server?

itcap 02-14-2008 04:27 AM

Quote:

Originally Posted by Jadey (Post 835156)
There are a ton of answers on this forum regarding deleting users and them sticking in the queue. Did you search?

This might help http://www.blackberryforums.com/bes-...e-problem.html


i did spend about an hour searching and reading (search terms like user delete or delete pending but did not see that post.


Quote:

Maybe I misread your post, but are BES and your exchange server installed on the same server?


BlackBerry Professional Edition and Exchange are installed on the same server (the exchange server is a Front-End server so no mailboxes just the information store.

thanks for the reply.

itcap

Jadey 02-14-2008 04:33 AM

To be honest, itcap, the delete users function can be flaky. I say that because of the sheer volume of people who struggle with it.

Have you tried restarting BES? That seems to "fix" it for a lot of people...

itcap 02-14-2008 05:05 AM

I will try deleting tomorrow (it is night here in Oz).

I have restarted the BlackBerry services and rebooted the server.

I assume BES and the Professional Editions have similar back-ends and functionality in this respect?


thanks, again, for the reply.

itcap 02-14-2008 05:04 PM

small problem.
The first step in those notes is:

1. Go to Control Panel>Administrative Tools>Services and double-click the SQLSERVERAGENT service. This opens the SQLServerAgent Properties window.

The service SQLServerAgent does not exist, probably because I use SQL Server 2005 Express Edition with BB professional Edition.

regards,
itcap

itprohelp 06-03-2008 06:20 PM

What now?
 
I am having the same issue.
Is there a resolution to this problem?
I am also using Professional 4.1.4.

Thanks!

itcap 06-04-2008 01:19 AM

unfortunately, i had to upgrade to BES.
sorry.

Jadey 06-04-2008 09:33 AM

Sorry I couldn't help you more, but I have never lived in Exchange Land, so run out of tips quite quickly!

itcap 06-04-2008 05:55 PM

Quote:

Originally Posted by Jadey (Post 955683)
Sorry I couldn't help you more, but I have never lived in Exchange Land, so run out of tips quite quickly!

no problem.
thanks for your assistance on this.


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