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Old 02-14-2008, 03:16 PM   #1 (permalink)
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Default BES outlook not showing up

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We have a BES and running on Domino (Lotus notes) but using Outlook for email. If I open my email in my BB I don't see it on my outlook until I mark my BB email to show it was unread. How do I get this to work without doing the unread procedure.
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Old 02-14-2008, 03:21 PM   #2 (permalink)
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"Domino (Lotus notes) but using Outlook for email"

Can you explain this a little better?
How does Outlook communicate with your Domino server? I assume you're just using Outlook as a POP3 or IMAP client?

What I think is happening is that you're using Outlook as a POP3 client.
Since the BlackBerry marks your email as read... Outlook doesn't download it via POP3 because it'll only download unread messages.

I don't know if there's anything different you can do to remedy that.
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Last edited by penguin3107 : 02-14-2008 at 03:23 PM.
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Old 02-14-2008, 04:36 PM   #3 (permalink)
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Sorry, I'm new to this BB admin. I was just handed the responsibility. Yes you have it right. So, would changing to exchange solve this problem.
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Old 02-14-2008, 04:38 PM   #4 (permalink)
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Whoa... that's a pretty drastic change.
Not only would you be switching you're entire messaging platform but you'd also need to get a new BES and re-activate every one of your BlackBerry devices.

Yes, it'll likely solve your problem... but you're talking about a tremendous amount of work and a hefty cost here.

Why not just Lotus Notes instead of Outlook? That seems to be the most logical choice for a desktop client, since you're using a Domino server.
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Last edited by penguin3107 : 02-14-2008 at 04:39 PM.
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