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Old 02-15-2008, 08:05 AM   #1 (permalink)
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Hello All,

I originally posted a question about 8300 and BES 3.6. The non-technical person got with his cell rep about upgrading to BES 4.1. I was provided a link to a file and told to download it. The file was named besx_upgrader_4.1.1.exe. I tried to run the setup but it gives me an error message stating "Incompatible version detected on the system. The setup program will now end." I suspect that it is a service pack and not a full install or is it the Blackberry Enterprise Server - Small Business Edition? Thank you for you knowledge in this matter.

Sincerely,

-Andy
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Old 02-15-2008, 08:33 AM   #2 (permalink)
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Your suspicion is correct.
The BESX upgrader you have is meant to upgrade 4.1.0 to 4.1.1. It cannot be used to upgrade 3.6 to a 4.x version.

You need to first upgrade from 3.6 to the FULL version of 4.1 before you can apply any of the 4.1 service packs or maintenance releases.

This will not be a free upgrade. You need to purchase BES 4.1 and then you'll be able to download the full version to install.

You can upgrade from 3.6 directly to 4.1.4 ... once you download the FULL version of BES 4.1.4
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