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Old 07-11-2005, 06:06 PM   #1 (permalink)
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Question Wireless Activation password not staying

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Hey all,

I apologize if this has been posted before. My attempted searches for this topic didn't turn up an answer that seemed to apply to this situation.

We currently have a BES 4.0 install on the network. The network admin who did the install and configuration of our BES 3.6 and now 4.0 servers has no trouble setting wireless activation passwords for users in the Blackberry manager. However, when us support folks log into the Win2k3 server that is housing BES 4 and the SQL database and try to set an activation password for an account, it lets us set it and tells us to hit Apply. after we do so and we click Ok then go back into the users account, the activation password is back to whatever it was previously before we changed/added the password.

The behavior suggests we don't have permissions to the database or some other key functionality. The lack of an error makes this hard to track down. We support folks are all local administrators on this machine and we use the BESAdmin Mapi settings to connect to the Blackberry Manager Database. Does anyone have any suggestions on what is causing our inability to set activiation passwords and have them stay? Thank you!
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Old 07-11-2005, 08:22 PM   #2 (permalink)
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create a Windows account on the machine that houses the BES
with the same username and password as the one you are using to remote into the BES.
Then the SQL permissions will authenticate.
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Last edited by Rancor : 07-12-2005 at 01:03 AM. Reason: spell check
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Old 07-12-2005, 10:11 AM   #3 (permalink)
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Thanks for the suggestion. I created a local account on that machine with the same username and password as my domain account. I remoted in with my domain account and tried it again, still no luck. Should this require a reboot or should it just work?
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Old 07-14-2005, 09:01 PM   #4 (permalink)
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Perhaps you could have the Network Admin add your account as a DBOwner for the BESMgmt Database.
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Old 07-18-2005, 09:57 AM   #5 (permalink)
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Quote:
Originally Posted by BBTechGuy
Perhaps you could have the Network Admin add your account as a DBOwner for the BESMgmt Database.
Thanks for the suggestion. I'll see if he can/will do that.
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Old 07-18-2005, 12:07 PM   #6 (permalink)
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Quote:
Originally Posted by BBTechGuy
Perhaps you could have the Network Admin add your account as a DBOwner for the BESMgmt Database.
Unfortunately it seems this option does not apply to our set up. I was told it is not full blown SQL on our BES server. He said we have no control over the security other than local administrators are SQL admins.

Anyone else have any suggestions or ideas? Thanks!
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Old 07-18-2005, 06:07 PM   #7 (permalink)
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You can still grant DB_Owner right with MSDE. One would just have to look up the OSQL commands.
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Old 07-19-2005, 10:03 AM   #8 (permalink)
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We gave the db_owner setting a try and still am having no luck. Still, I could have sworn that full admin rights are given to local administrators in an MSDE DB, but I could be wrong.

Any other suggestions or are we at the point where a re-install is all that is left?

A big thanks to those who have offered suggestions!
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