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Old 02-18-2008, 10:45 AM   #1 (permalink)
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I am at a new position where they are getting ready to provide monitoring for our BES servers in the Exchange environment. I was wondering what all of you are currently monitoring for your daily operations.

Jester
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Old 02-18-2008, 12:42 PM   #2 (permalink)
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Well you can monitor the event logs. Check this link for RIM's explanation on event log levels.

Also ITrezzo has an application that can send you daily information about your BES environment.
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Old 02-19-2008, 02:31 PM   #3 (permalink)
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We monitor CPU, mem and hard drive utilization and Services (BB Alert, BB Dispatcher, BB Router, etc). We have a bunch of MOM rules in place as well to monitor the app log for hung or blocked worker threads, 'user not started' errors (and some other stuff, but those are the big ones).
We also just setup BoxTone a few weeks ago and are starting to use that for monitoring various things. So far so good.
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Old 02-19-2008, 02:41 PM   #4 (permalink)
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Everything Joluth mentioned is excellent. If you have something like SCOM (formerly known as MOM), you should definitely look to utilize its application log monitoring functionality to help catch problems before they explode.
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Old 02-20-2008, 02:16 PM   #5 (permalink)
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Yes, it was specifically about SCOM. I have been trying to track down event ID's to add to the application tracking. I am having a hard time finding the 1000 series events listed but I did find a few in the 3000 range that were worth following.

Thanks for the leads. My search continues!

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Old 04-21-2008, 01:02 PM   #6 (permalink)
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Hello All, I'm new the BES Admin circut - still getting the feet wet. Anyone know of a good monitoring tool that will tell me if/when BB isn't syncing e-mail. We use BES for MSExchange. I have a blackberry but the only reason I know to look at the server is if I suspect I should have gotten an e-mail and haven't, that isn't what I call solid monitoring.

thanks in advance!!
LG
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Old 04-21-2008, 01:19 PM   #7 (permalink)
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Quote:
Originally Posted by lgoldfinger View Post
Hello All, I'm new the BES Admin circut - still getting the feet wet. Anyone know of a good monitoring tool that will tell me if/when BB isn't syncing e-mail. We use BES for MSExchange. I have a blackberry but the only reason I know to look at the server is if I suspect I should have gotten an e-mail and haven't, that isn't what I call solid monitoring.

thanks in advance!!
LG
You're probably not going to find something that is just going to alert you when messages / data isn't properly making it to HH's.

Start with the basics, make sure the services are up, your BES is responding to pings and SQL is up.

If you want something more robust look at WMI / Event log monitoring ... AdventNet has a product you can use for free if you keep your server count that you're monitoring under 20. It works well and does everything I need.

Other than that, use the BlackBerry BRK Tools to scrape through log data when you have problems.
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Old 04-21-2008, 02:37 PM   #8 (permalink)
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[quote=hdawg;903031]You're probably not going to find something that is just going to alert you when messages / data isn't properly making it to HH's.

hdawg - We will have to get you a BoxTone demo at the WES this year .....this is not the right place for self promotion (so I'll save the pitch for elsewhere), but I wanted to clarify...BoxTone does this quite well.
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Old 04-21-2008, 02:50 PM   #9 (permalink)
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Quote:
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Quote:
Originally Posted by hdawg View Post
You're probably not going to find something that is just going to alert you when messages / data isn't properly making it to HH's.
hdawg - We will have to get you a BoxTone demo at the WES this year .....this is not the right place for self promotion (so I'll save the pitch for elsewhere), but I wanted to clarify...BoxTone does this quite well.
... doesn't surprise me ... I guess it is about time I look at the product ... or at least try to get a free copy of it
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