02-19-2008, 11:12 AM
Join Date: Feb 2008
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| | Newbie BES admin wiping out blackberries left & right
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Really not that bad, but thankfully our head of sales backed up his contacts before I enterprise activated his blackberry!!
Let me a back up a minute here - our head of sales got tired of his Treo, so he went to the verizon store in the mall and picked up a new “world edition” blackberry. He was real proud that he had successfully setup his yahoo and personal SMTP email accounts, only thing he was missing was corporate email & calendar – so I say no problem, I have an extra BES license on the server, let me send you an activation code… so you can probably guess what happened next – activation was successful and everything looked excellent (Exchange Email & Calendar) but later in the afternoon (when I found out the service books were sent) he lost all his contacts and a bunch of icons including his yahoo & SMTP account!!
So stupid question from the BES newbie admin (me):
What is the difference between the service books Verizon sends out, and the default service books on my server? Can they co-exist?
p.s. running Exchange 2007 & BES 22.214.171.124 Express successfully with 3 other 8307e’s.