BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 02-19-2008, 02:09 PM   #1 (permalink)
New Member
 
Join Date: Feb 2008
Model: 8320
PIN: N/A
Carrier: T Mobile
Posts: 6
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Filing messages--default folder

Please Login to Remove!

Can someone tell me where the setting is that designates the default folder to which a message will be filed? For example, in the inbox you pull up a menu and choose "file". A folder structure then pops up and a particular folder is highlghted by default.

We just switched out to all new handhelds, and one user indicates that before the change, when he would file a message, the handheld would "look" at the senders email address and the default folder to save to would be the closest match. Now it always defaults to one folder, and I can't find how to change this.

Thanks in advance for any info you might have.
Offline  
Old 02-19-2008, 02:14 PM   #2 (permalink)
x14
BlackBerry Extraordinaire
 
Join Date: Jul 2005
Location: NYC
Model: 9800
OS: 6.0.0.546
Carrier: AT&T
Posts: 2,344
Post Thanks: 0
Thanked 17 Times in 16 Posts
Default

You can't set a default folder.

The auto filing is a learned feature. Over time the BlackBerry learns the pattern of how the user file messages and it suggests a fold to file a message.
__________________
Exchange 2007/BES 5.0.2 MR2
Offline  
Old 02-21-2008, 05:58 PM   #3 (permalink)
New Member
 
Join Date: Feb 2008
Model: 8320
PIN: N/A
Carrier: T Mobile
Posts: 6
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Thanks for the info. Can you tell me roughly how long it should take for the handheld to "learn"? Are there any settings I need to check that allow this to happen?
Offline  
Old 02-21-2008, 07:18 PM   #4 (permalink)
x14
BlackBerry Extraordinaire
 
Join Date: Jul 2005
Location: NYC
Model: 9800
OS: 6.0.0.546
Carrier: AT&T
Posts: 2,344
Post Thanks: 0
Thanked 17 Times in 16 Posts
Default

I've never found documentation on this feature and there are no settings for it. From my experience it learns a particular folder after filing 10-15 messages into it.

Messages that are part of an ongoing thread goes the fastest.
__________________
Exchange 2007/BES 5.0.2 MR2
Offline  




Copyright 2004-2016 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.