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Old 02-19-2008, 01:09 PM   #1 (permalink)
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Default Filing messages--default folder

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Can someone tell me where the setting is that designates the default folder to which a message will be filed? For example, in the inbox you pull up a menu and choose "file". A folder structure then pops up and a particular folder is highlghted by default.

We just switched out to all new handhelds, and one user indicates that before the change, when he would file a message, the handheld would "look" at the senders email address and the default folder to save to would be the closest match. Now it always defaults to one folder, and I can't find how to change this.

Thanks in advance for any info you might have.
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Old 02-19-2008, 01:14 PM   #2 (permalink)
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You can't set a default folder.

The auto filing is a learned feature. Over time the BlackBerry learns the pattern of how the user file messages and it suggests a fold to file a message.
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Old 02-21-2008, 04:58 PM   #3 (permalink)
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Thanks for the info. Can you tell me roughly how long it should take for the handheld to "learn"? Are there any settings I need to check that allow this to happen?
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Old 02-21-2008, 06:18 PM   #4 (permalink)
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I've never found documentation on this feature and there are no settings for it. From my experience it learns a particular folder after filing 10-15 messages into it.

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