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Old 02-20-2008, 11:59 AM   #1 (permalink)
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Default Newbie Help - Blackberry Professional Software

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Hi, I need some help!

We have installed Blackberry Professional Software on to our SBS2003 box.

When a user try's to send a email on their handset, which is Pearl, they get the message "desktop email program unable to submit message".

I have checked the KB's and I have checked permissions on the mailbox and everything seems to be correct.

Can anyone help?

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Old 02-20-2008, 12:09 PM   #2 (permalink)
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they can receive mail but not send? Any chance the users are in some protected group?
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Old 02-20-2008, 12:14 PM   #3 (permalink)
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Googled and found this:
There are two knowledgebase articles at www.blackberry.com/btcs that can help with this.

KB04422 & KB04707

That patch can strip the BESAdmin account from the Security tab of BB users
Adding it back and granting it Send as... then restarting the Exchange Information Store and BB services can do the trick.

Dunno if it applies to you tho
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Old 02-20-2008, 01:01 PM   #4 (permalink)
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Thanks for the advice... it had stripped the BESAccount Sendas permission
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Old 02-20-2008, 01:05 PM   #5 (permalink)
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glad to see you got it sorted out!
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