Hi, I recently tried to take my handheld (that I own personally) from my company's BES server to BIS. I setup the BES server and applied a password-protection policy to the handheld, not thinking this would permanently restrict the handheld. I have deleted the user from the BES Manager, but didn't know I needed to send a blank policy to clear the restriction. I have also dropped the BES connectivity through T-Mobile, and am now using the BIS connectivity. The problem is, I still need to clear the policy. I still have physical access to the BES server, but don't want to have to re-apply the BES internet connectivity, and definitely DO NOT want to wipe the device. Can I just connect it via USB to the BES server and delete the policy that way, or am I screwed?

What you need to do is backup the device with desktop manager. Then you will have to "Wipe" via How do I wipe the BlackBerry using Jl Cmder? - BlackBerryFAQ.com


This is the only way I know how to remove an IT policy.

Keep in mind once you restore from a backup it should be just the way it was WITH OUT the IT policy. The only exception is if you were on a BES you would have to re-activate the bb.

Or you can use this post from John Clark, one of the site mod's, this one works great

Remove IT Policy

Heres what I've got on BES policy removal:

Step 1
Ensure the Blackberry Desktop Manager is installed using Blackberry Internet Service, and not Blackberry Enterprise Server. If you are unsure, it would probably be a good idea to uninstall the Desktop Manager and start again.

If you don't have the CD that came with your Blackberry, the Software can be downloaded here.

https://www.blackberry.com/Downloads...93E4F3BB068C22


Step 2
Download the file policy.bin
http://home.no/idlepimp/policy.bin

Save it in your Blackberry installation directory
C:\Program Files\Research In Motion\BlackBerry

Step 3
Wipe your Blackberry, creating a backup if necessary. Select Options/Security/Wipe on the Device.

Step 4
Close the Desktop Manager if it is open.

Step 5
From the Windows Start Menu select Run..., and at the prompt type regedit. In the tree on the left hand side, navigate to:

HKEY_Current_Users\Software\Research In Motion\BlackBerry\PolicyManager

Right-Click the Policy Manager Folder and select New/String Value. Name the value "Path". Now, Double-Click the Path Subkey and set Value Data to:
C:\Program Files\Research In Motion\BlackBerry\policy.bin

Step 6
Open the Desktop Manager.

Step 7
Connect the Device.

Verification
Once complete, the Options/Security screen on your Blackberry should not contain references to an IT Policy, you should now be able to change all settings (including password prompts), and install Third Party Applications.

Just for further clarification... wiping the handheld, even with JL_cmder or javaloader.exe directly, will NOT remove the IT policy.

The steps outlined above by Sci-Tek WILL do it.

Oh man, I was afraid I'd have to wipe it and everything. Yikes. Ok, thanks. I guess I'll do the "hack" to remove the IT Policy. I don't want to have to wait 2-3 days for the BES services to kick back in on my handheld to do this (I'm lazy/impatient). Anyway, thanks to everyone for your help.

I thought I heard that you can clear the IT Policy using the latest Javaloader as long as the device OS is 4.3.0 or above.... let me look for it....

Yes apparently you can use the "resettofactory" option which will clear the IT policy (and wipe the device of course, so this may not be an option). Haven't tried this though as there are few > 4.3.0 devices in our environment, so can't confirm.

You can also remove the policy using the BES without a BES dataplan if you have access to a machine with BB Manager.

1. Backup your data if necessary using Desktop Manager
2. Connect the BB to a machine running BB Manager via USB cable
3. Go to your server and add yourself as a user, assign the default (blank) policy.
4. Right-click on the user added in step 3. Choose "Assign Device"
5. Wait for activation to complete and verify the policy is gone.
6. Go to Local ports, right-click the device and choose "Wipe Handheld File System"
7. Remove the user in step 3 from the BES
8. If necessary, restore your backup using Desktop Manager.

I've done this with several devices (completely dead with no active phone or data plan) that we have donated with no problems. Don't know if it is any easier/quicker than Sci-Tek's solution though.

Ha, I've already backed-up and wiped the device, and am in the process of following the steps that sci-tek outlined. Thanks for the replies though--I really appreciate everyone getting back to me so quickly. I'll see if this works, and if not, I'll try both of your suggestions.

Please report back to us how it went

Good luck!

Then someone needs to update the article @ BlackberryFAQ.com.. With the foot note that this will NOT remove the IT policy.

There are/were sources that told us this is how it was done.


New way.
From RIM..

BlackBerry Search Results

Remove an IT policy from a BlackBerry smartphone

Procedure

To remove an IT policy from a BlackBerry smartphone, the BlackBerry Enterprise Server administrator must perform the following steps:

Note: The BlackBerry Enterprise Server administrator must first apply the Erase Data and Disable Handheld IT policy rule to the BlackBerry smartphone user account for the Remote Wipe Reset to Factory Defaults IT policy rule to be effective.

1. In BlackBerry Manager, in the left pane, click BlackBerry Domain.
2. On the Global tab, click Edit Properties.
3. Click IT Policy.
4. Assign the Remote Wipe Reset to Factory Defaults IT policy rule to the BlackBerry smartphone user account to remove the IT policy and reset the BlackBerry smartphone to factory defaults.

Note: This IT policy rule is located in the Security Policy Group.



Additional Info

Before BlackBerry Enterprise Server software version 4.1 Service Pack 4, a BlackBerry Enterprise Server administrator could not remove an IT policy from a BlackBerry smartphone. When a BlackBerry smartphone activates on a BlackBerry Enterprise Server, the BlackBerry smartphone retrieves the IT policy and locks it in a read-only state. The read-only state prevents the removal of the IT policy.

With the release of BlackBerry Enterprise Server software version 4.1 Service Pack 4 and BlackBerry Device Software 4.2.2, the Remote Wipe Reset to Factory Defaults IT policy rule allows BlackBerry Enterprise Server administrators to remove the IT policy from a BlackBerry smartphone.

When a BlackBerry Enterprise Server administrator applies the Remote Wipe Reset to Factory Defaults IT policy rule to a BlackBerry smartphone user account, the following actions occur on the BlackBerry smartphone:

* All data is erased
* All third-party applications are removed
* The IT policy is removed
++++++++++++++++++++++++++++++++++++++++++++++++++ +++

BlackBerry Search Results

BlackBerryFaq is a Wiki.
You can update it yourself.

Done.

How do I wipe the BlackBerry using Jl Cmder? - BlackBerryFAQ.com


2. Make sure all your data, contacts ect are backed up or synced before proceeding! This will wipe everything off of the device. However this will not remove the IT policy. To remove the IT policy Click here for further instructions.




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Sorry for the delayed reply. The "hack" fixed everything. Thanks to everyone for your help!