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Old 02-26-2008, 07:51 AM   #1 (permalink)
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Default Web Desktop Manager Error

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I've recently installed Web Desktop Manager on my BES 4.1.2 server and can not for the life of me to get it to work. When I connect to the web page from any system, including the server, I get a prompt to approve the Cert and then it goes to an Apache Tomcat/5.5.20 - Error Report screen and the AS service on the server stops. Here is the contents of that error from the log file, I'd appreciate any suggestions you might have.

(02/26 07:45:17:615):{http-0.0.0.0-443-1} [org.apache.catalina.core.ContainerBase.[jboss.web].[localhost].[/webdesktop].[webDesktop]] [ERROR] Servlet.service() for servlet webDesktop threw exception
java.lang.NoClassDefFoundError: com/rim/bes/bas/localestringmanager/LocaleStringManagerUtilities
at com.rim.bes.bas.web.common.CommonExceptionPresente r.presentException(CommonExceptionPresenter.java:1 42)
at $ExceptionPresenter_11855fd166a.presentException($ ExceptionPresenter_11855fd166a.java)
at $ExceptionPresenter_11855fd1669.presentException($ ExceptionPresenter_11855fd1669.java)
at org.apache.tapestry.engine.AbstractEngine.activate ExceptionPage(AbstractEngine.java:121)
at org.apache.tapestry.engine.AbstractEngine.service( AbstractEngine.java:280)
at org.apache.tapestry.services.impl.InvokeEngineTerm inator.service(InvokeEngineTerminator.java:60)
at $WebRequestServicer_11855fd16c8.service($WebReques tServicer_11855fd16c8.java)
at $WebRequestServicer_11855fd16c7.service($WebReques tServicer_11855fd16c7.java)
at com.rim.bes.bas.web.common.ServiceFilter.service(S erviceFilter.java:77)
at $WebRequestServicerFilter_11855fd16ca.service($Web RequestServicerFilter_11855fd16ca.java)
at $WebRequestServicerFilter_11855fd16c9.service($Web RequestServicerFilter_11855fd16c9.java)
at $WebRequestServicer_11855fd16cb.service($WebReques tServicer_11855fd16cb.java)
at $WebRequestServicer_11855fd16c4.service($WebReques tServicer_11855fd16c4.java)
at $WebRequestServicer_11855fd16c3.service($WebReques tServicer_11855fd16c3.java)
at org.apache.tapestry.services.impl.WebRequestServic erPipelineBridge.service(WebRequestServicerPipelin eBridge.java:56)
at $ServletRequestServicer_11855fd16aa.service($Servl etRequestServicer_11855fd16aa.java)
at $ServletRequestServicer_11855fd16a9.service($Servl etRequestServicer_11855fd16a9.java)
at org.apache.tapestry.request.DecodedRequestInjector .service(DecodedRequestInjector.java:55)
at $ServletRequestServicerFilter_11855fd16a6.service( $ServletRequestServicerFilter_11855fd16a6.java)
at $ServletRequestServicerFilter_11855fd16a5.service( $ServletRequestServicerFilter_11855fd16a5.java)
at $ServletRequestServicer_11855fd16ab.service($Servl etRequestServicer_11855fd16ab.java)
at org.apache.tapestry.multipart.MultipartDecoderFilt er.service(MultipartDecoderFilter.java:52)
at $ServletRequestServicerFilter_11855fd16a4.service( $ServletRequestServicerFilter_11855fd16a4.java)
at $ServletRequestServicerFilter_11855fd16a3.service( $ServletRequestServicerFilter_11855fd16a3.java)
at $ServletRequestServicer_11855fd16ab.service($Servl etRequestServicer_11855fd16ab.java)
at org.apache.tapestry.services.impl.SetupRequestEnco ding.service(SetupRequestEncoding.java:53)
at $ServletRequestServicerFilter_11855fd16a8.service( $ServletRequestServicerFilter_11855fd16a8.java)
at $ServletRequestServicerFilter_11855fd16a7.service( $ServletRequestServicerFilter_11855fd16a7.java)
at $ServletRequestServicer_11855fd16ab.service($Servl etRequestServicer_11855fd16ab.java)
at $ServletRequestServicer_11855fd169e.service($Servl etRequestServicer_11855fd169e.java)
at $ServletRequestServicer_11855fd169d.service($Servl etRequestServicer_11855fd169d.java)
at org.apache.tapestry.ApplicationServlet.doService(A pplicationServlet.java:123)
at org.apache.tapestry.ApplicationServlet.doGet(Appli cationServlet.java:79)
at javax.servlet.http.HttpServlet.service(HttpServlet .java:697)
at javax.servlet.http.HttpServlet.service(HttpServlet .java:810)
at org.apache.catalina.core.ApplicationFilterChain.in ternalDoFilter(ApplicationFilterChain.java:252)
at org.apache.catalina.core.ApplicationFilterChain.do Filter(ApplicationFilterChain.java:173)
at org.jboss.web.tomcat.filters.ReplyHeaderFilter.doF ilter(ReplyHeaderFilter.java:96)
at org.apache.catalina.core.ApplicationFilterChain.in ternalDoFilter(ApplicationFilterChain.java:202)
at org.apache.catalina.core.ApplicationFilterChain.do Filter(ApplicationFilterChain.java:173)
at org.apache.catalina.core.StandardWrapperValve.invo ke(StandardWrapperValve.java:213)
at org.apache.catalina.core.StandardContextValve.invo ke(StandardContextValve.java:178)
at org.jboss.web.tomcat.security.SecurityAssociationV alve.invoke(SecurityAssociationValve.java:175)
at org.jboss.web.tomcat.security.JaccContextValve.inv oke(JaccContextValve.java:74)
at org.apache.catalina.core.StandardHostValve.invoke( StandardHostValve.java:126)
at org.apache.catalina.valves.ErrorReportValve.invoke (ErrorReportValve.java:105)
at org.jboss.web.tomcat.tc5.jca.CachedConnectionValve .invoke(CachedConnectionValve.java:156)
at org.apache.catalina.core.StandardEngineValve.invok e(StandardEngineValve.java:107)
at org.apache.catalina.connector.CoyoteAdapter.servic e(CoyoteAdapter.java:148)
at org.apache.coyote.http11.Http11Processor.process(H ttp11Processor.java:869)
at org.apache.coyote.http11.Http11BaseProtocol$Http11 ConnectionHandler.processConnection(Http11BaseProt ocol.java:664)
at org.apache.tomcat.util.net.PoolTcpEndpoint.process Socket(PoolTcpEndpoint.java:527)
at org.apache.tomcat.util.net.MasterSlaveWorkerThread .run(MasterSlaveWorkerThread.java:112)
at java.lang.Thread.run(Unknown Source)
(02/26 07:45:18:615):{JBoss Shutdown Hook} [org.jboss.resource.connectionmanager.ConnectionFac toryBindingService] [INFO] Unbound ConnectionManager 'jboss.jca:service=DataSourceBinding,name=BASDS' from JNDI name 'java:BASDS'
(02/26 07:45:18:630):{JBoss Shutdown Hook} [org.quartz.core.QuartzScheduler] [INFO] Scheduler DefaultQuartzScheduler_$_NON_CLUSTERED shutting down.
(02/26 07:45:18:630):{JBoss Shutdown Hook} [org.quartz.core.QuartzScheduler] [INFO] Scheduler DefaultQuartzScheduler_$_NON_CLUSTERED paused.
(02/26 07:45:18:646):{JBoss Shutdown Hook} [org.quartz.simpl.SimpleThreadPool] [INFO] There are still 27 worker threads active. See javadoc runInThread(Runnable) for a possible explanation
(02/26 07:45:18:646):{JBoss Shutdown Hook} [org.quartz.core.QuartzScheduler] [INFO] Scheduler DefaultQuartzScheduler_$_NON_CLUSTERED shutdown complete.
(02/26 07:45:18:724):{JBoss Shutdown Hook} [org.jboss.mail.MailService] [INFO] Mail service 'java:/Mail' removed from JNDI
(02/26 07:45:18:740):{JBoss Shutdown Hook} [org.apache.coyote.http11.Http11BaseProtocol] [INFO] Pausing Coyote HTTP/1.1 on http-0.0.0.0-443
(02/26 07:45:19:740):{JBoss Shutdown Hook} [org.jboss.web.tomcat.tc5.StandardService] [INFO] Stopping service jboss.web
(02/26 07:45:19:802):{JBoss Shutdown Hook} [org.apache.coyote.http11.Http11BaseProtocol] [INFO] Stopping Coyote HTTP/1.1 on http-0.0.0.0-443
(02/26 07:45:19:802):{JBoss Shutdown Hook} [org.jboss.web.tomcat.tc5.TomcatDeployer] [INFO] undeploy, ctxPath=/, warUrl=.../deploy/jbossweb-tomcat55.sar/ROOT.war/
(02/26 07:45:19:802):{JBoss Shutdown Hook} [org.jboss.web.tomcat.tc5.TomcatDeployer] [INFO] undeploy, ctxPath=/jbossws, warUrl=.../tmp/deploy/tmp17747jbossws-context-exp.war/
(02/26 07:45:19:958):{JBoss Shutdown Hook} [org.jboss.system.ServiceController] [WARN] Ignoring request to stop nonexistent service: jboss.j2ee:ear=100basServerManagementServer.ear,ja r=basServerManagementServer.jar,name=UserManagerBe an,service=EJB3
(02/26 07:45:19:958):{JBoss Shutdown Hook} [org.jboss.system.ServiceController] [WARN] Ignoring request to destroy nonexistent service: jboss.j2ee:ear=100basServerManagementServer.ear,ja r=basServerManagementServer.jar,name=UserManagerBe an,service=EJB3
(02/26 07:45:20:005):{JBoss Shutdown Hook} [org.jboss.system.server.Server] [INFO] Shutdown complete

Last edited by bakerfall : 02-26-2008 at 07:53 AM.
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Old 02-26-2008, 08:46 AM   #2 (permalink)
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I resolved this issue. I had to change the SQL port to 1444.
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Old 02-26-2008, 09:34 AM   #3 (permalink)
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One of my installs seems to refuse to want to deal with instance names - that error was definitely the same SQL connect error jboss throws but looks as if you've solved that already
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Last edited by jsplit : 02-26-2008 at 09:49 AM.
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