BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 03-02-2008, 09:02 PM   #1 (permalink)
New Member
 
elwynw's Avatar
 
Join Date: Mar 2008
Model: 8800
PIN: N/A
Carrier: Telstra
Posts: 5
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Daylight Savings patch deploying wireless from BES - different versions of device OS

Please Login to Remove!

Hi all,

we have a BES that we need to deploy the DST patch from wirelessly to all our devices. Problem is, we have 50/50 devices running V4.1 and v4.2.
When I try to add the two versions of the devices to the BES, it complains because it reports there are multiple versions of the patch, and we need to only use one. How can we deploy the two versions of the patch - is there a way of fooling the BES that the different versions are named differently?
Offline  
Old 03-03-2008, 05:52 AM   #2 (permalink)
BlackBerry God
 
penguin3107's Avatar
 
Join Date: Jan 2005
Model: iOS 5
Carrier: VZW
Posts: 11,701
Post Thanks: 1
Thanked 237 Times in 219 Posts
Default

There is only one version of the DST patch that works for all handheld OS versions.
More importantly...
Why are you trying to deploy two different version of the DST patch, and how come it's not on your devices already? The DST patch was needed a year ago.
__________________
BCSA
BES 5.0.3 MR4 :-: Exchange 2007 SP3 RU3
http://port3101.org
Offline  
Old 03-03-2008, 08:12 AM   #3 (permalink)
BlackBerry Extraordinaire
 
Join Date: Mar 2007
Model: Z10
OS: 10.1.0.19
Carrier: Fido
Posts: 1,068
Post Thanks: 6
Thanked 30 Times in 29 Posts
Default

Devices with OS 4.1.0.377 and up DST is built into it. Don't need to patch.
Offline  
Old 03-03-2008, 08:57 AM   #4 (permalink)
Thumbs Must Hurt
 
chubby_nubby's Avatar
 
Join Date: Feb 2007
Model: 9550
Carrier: Verizon
Posts: 142
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Did someone bring up DST .. what a headache last year . .LOL



...Chubbs
Offline  
Old 03-03-2008, 09:04 AM   #5 (permalink)
BlackBerry Extraordinaire
 
Frank Castle's Avatar
 
Join Date: Jul 2005
Location: MA
Model: 9930
PIN: PM Me!
Carrier: VZW
Posts: 1,073
Post Thanks: 0
Thanked 4 Times in 3 Posts
Default

I never got that thing to work via Software config. I just had users go to the website and plug their BB in to load the patch. I think there's still some users without it.

Pain indeed.
Offline  
Old 03-16-2008, 05:54 PM   #6 (permalink)
New Member
 
elwynw's Avatar
 
Join Date: Mar 2008
Model: 8800
PIN: N/A
Carrier: Telstra
Posts: 5
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

This is Australian specific, sorry should have mentioned. We have a new patch for this year, replacing the old one.
Here's what RIM have responded. not good when i only have one BES for this region. a bit of a headache too.
Thank you for contacting BlackBerry Customer Support.

You are correct - if implementing SP4 or SP5, we still need to deploy the software patch to the devices. What you are experiencing is actually a known issue. The workaround for this is to host the different version on a separate server.

If you require further assistance, please don't hesitate to contact us either by replying to this message or by calling us at one of the numbers below.

Thank you again for contacting us.

Have a great day.
Offline  
Old 03-16-2008, 06:01 PM   #7 (permalink)
New Member
 
elwynw's Avatar
 
Join Date: Mar 2008
Model: 8800
PIN: N/A
Carrier: Telstra
Posts: 5
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

why can't RIM just release the two versions of this patch under different names, so they can be pushed from the same BES? not much thought put into this from them...
Offline  
Old 03-16-2008, 06:06 PM   #8 (permalink)
Retired BlackBerryForums.com Moderator
 
d_fisher's Avatar
 
Join Date: Oct 2005
Location: Columbus, OH
Model: 9700
OS: SID 6.7
Carrier: AT&T
Posts: 4,455
Post Thanks: 0
Thanked 2 Times in 1 Post
Default

Quote:
Originally Posted by fadmin View Post
Devices with OS 4.1.0.377 and up DST is built into it. Don't need to patch.
I wish that was 100% accurate. I had a cistomer just last week who had OS 4.1.0.377 but still experienced calendar issues. Everything showed up in Lotus Notes correct but half were an hour off on his BlackBerry. Installing the DST patch resolved the issues.
__________________
Doug

Remember, please try searching first!

Need a screenshot? ... Like JavaLoader?
Try using BBscreen .....Use JL_Cmder!
or BBScreenShooter!

[SIGPIC][/SIGPIC]
Offline  
Old 03-17-2008, 07:54 AM   #9 (permalink)
Talking BlackBerry Encyclopedia
 
RadHaz75's Avatar
 
Join Date: Feb 2006
Location: Philadelphia
Model: 9650
OS: 6.0.0.524
PIN: BALL
Carrier: Verizon Wireless
Posts: 456
Post Thanks: 2
Thanked 4 Times in 4 Posts
Default

just take the opportunity to upgrade the device to 4.2!
__________________
Two months ago, I saw a provocative movie on cable TV. It was called The Net, with that girl from the bus.
Offline  
Old 03-24-2008, 12:14 PM   #10 (permalink)
New Member
 
Join Date: Feb 2007
Model: 8700
Carrier: T-mobile
Posts: 9
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

I had this same problem and called RIM. Here's the solution:

Under your applications share create a folder for each patch version.
Extract the patch files to the appropriate folder.
Edit the .alx file for each patch
- edit the application id="net_rim_bb_timezoneupdate_<version>" for each of the two .alx files
reindex the apploader.

You should be able to then create your software configs.
Offline  
Old 03-25-2008, 06:32 PM   #11 (permalink)
New Member
 
elwynw's Avatar
 
Join Date: Mar 2008
Model: 8800
PIN: N/A
Carrier: Telstra
Posts: 5
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

fantastic. that worked!
Offline  
Old 03-27-2008, 12:26 AM   #12 (permalink)
New Member
 
Join Date: Sep 2007
Model: 8708
PIN: N/A
Carrier: Optus
Posts: 12
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

This is a bloody nightmare!

I have an Australian based BES with NZ users too. I just can't seem to get the patch installed on the older 4.1 devices using the wireless software configuration. When you look at the device properties assigned to the user, then look at applications, it shows listed as an application but it just doesn't upload to any devices.

It seems so many Aus\NZ BES admins are having similar issues. Has anyone managed to work around this farce. RIM - pull your head out of your asses!!
Offline  
Old 03-30-2008, 08:31 PM   #13 (permalink)
New Member
 
Join Date: Jan 2008
Model: 8310
PIN: N/A
Carrier: Vodafone
Posts: 11
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default DST Patches

I ahve had no end of problems trying to deploy the NZDST patch. If I do it manually through the desktop it works fine but cannot seem to do same through the BES server. My problem is that there does not seem to be enough information in the log to indicate if the BES server actually tried to push software or now,
I am off to wind up debug mode to see what that gives me
Offline  
Old 03-30-2008, 08:33 PM   #14 (permalink)
New Member
 
Join Date: Jan 2008
Model: 8310
PIN: N/A
Carrier: Vodafone
Posts: 11
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default DST Patch

By teh way I also found that we needed a special hotfix on both the BES server and all the exchange servers to correct appointments, refer Microsoft kb937653
Offline  
Old 03-31-2008, 12:04 AM   #15 (permalink)
CrackBerry Addict
 
Jagga's Avatar
 
Join Date: Oct 2004
Location: Toronto
Model: Z10
Carrier: Lord Rogers - 107
Posts: 862
Post Thanks: 6
Thanked 6 Times in 5 Posts
Default

My god he DST patch all over again! This time with Australians/New Zealanders and now also the Argentinians. Well at my last place of employment, the BES Admin there did a FANTASTIC job! Although still another 72 users were the laggards; with some 40 just manually adjusting the time only to later regret it, and maybe the another 4 that just don't care and go by mental time adjustment hehe. Still its good to learn more & everyday :D

Damn I should be sleeping for a taping tomorrow morning.
__________________
Senior help desk administrator (rim_db_admin_sr_helpdesk)
Serious Mobile
Offline  
Old 04-01-2008, 02:12 PM   #16 (permalink)
New Member
 
Join Date: Jun 2005
Location: SoCal
Model: 8100
Carrier: T-Mobile
Posts: 1
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

My next job I'm going to move to Arizona where the average citizen is smart enough to say, "Hey, this far from the equator it gets dark/light earlier/later in the day." They don't observe DST. Just another thing I like about that state. I'll have to make sure this new job only has employees based in Arizona of course.
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On





Copyright 2004-2014 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.