03-03-2008, 05:34 AM
Join Date: Dec 2007
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Have you checked the usual things like wireless sync for the Address Book is turned on. The user is not in a policy that disables wireless address book sync. Delete and undelete the Desktop[SYNC] service book to trigger the slow sync process. Address Book sync is enabled on the BES in the users properties.
What BES verison do you have?
What platform? Exchange/Domino/GroupWise?
What's different about this user?
How large is the users address book?