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Old 03-18-2008, 09:27 PM   #1 (permalink)
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Default BES - server icon blue?

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Hello, the BES I am currently attempting to troubleshoot was working perfectly for 3 months and then stopped relaying emails to handhelds 2 days ago. Everything looks great, the SRP validates, services are running, I was able to stop and restart BES no problem. I don't know who installed it but I do know he had no previous experience with BES.
The icon for the BES is blue in colour where it would normally be green. Firewall port 3101 is open, BES admin rights look good. Short of reinstalling BES I am at a loss of what else to look for or do.
Help? Ideas?
Many thanks!!!
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Old 03-18-2008, 10:15 PM   #2 (permalink)
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Not sure what is going on.

from the following KB:

BlackBerry Search Results

it tells me it does not know what is going on.

I would run iemstest.exe and bbsrptest to start. See if that takes you anywhere.
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Old 03-19-2008, 12:07 PM   #3 (permalink)
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Thank you! Yes, I saw that as well - helpful eh
I am being led to believe that the problem is a result of installation error.
Thank you for your feedback, if anyone can shed any more light on this it would appreciated.
Cheers!
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Old 03-23-2008, 05:07 PM   #4 (permalink)
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hard to tell what's wrong.
quickest way would be to install the latest sp for the BES under the BESAdmin account.
this should fix any install problems, routing etc.
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