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Old 03-21-2008, 09:48 AM   #1 (permalink)
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Default BES Express + Deleting Messages on Outlook Doesn't Delete on BBerry

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I have a BES Express server and 2 Blackberry phones (a Curve and a 8700).

When I delete messages on Outlook they aren't removed from the phone.

What can I do about this? Is there something on the BES server.

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Dan
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Old 03-21-2008, 10:35 AM   #2 (permalink)
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Make sure that delete on both handheld and server is on under your options for email accounts.
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Old 03-21-2008, 11:34 AM   #3 (permalink)
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Where would I find that option?
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Old 03-21-2008, 03:49 PM   #4 (permalink)
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Messages > Options > Email Reconcilication
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Old 03-22-2008, 05:45 PM   #5 (permalink)
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o yeah thats on. Delete on Handheld and Mailbox. Wireless Reconcile: On. On Conflicts: Mailbox Wins
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Old 03-23-2008, 02:59 PM   #6 (permalink)
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how are messages deleted? shift delete or normal delete?
deleted by someone else controlling your mailbox (secretary)?

hard deletes aren't recognized in the standard configuration.
you can turn hard delete on in the BlackBerry Manager under de domain properties and than under messaging.

when messages are beeing set to read or unread in the BlackBerry, wireless reconcile is on (wireless reconcile controls read/unread, deleted or moved messages)
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Old 03-27-2008, 11:40 AM   #7 (permalink)
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Delete on my own mailbox by just hitting delete on the message in Outlook. They wont get deleted on the phone, so I have to do it 2x.

What is a hard delete?
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Old 04-28-2008, 12:30 PM   #8 (permalink)
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Still never got this solved, anyone have any ideas?

If i delete messages out of Outlook, the email is updated on the phone (deleted).
If i delete messages out of Blackberry, the email is not updated on Outlook (remains, isn't deleted).

Are there some other options I should be looking for?
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Old 04-28-2008, 04:34 PM   #9 (permalink)
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What version of BES are you running?
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Old 05-09-2008, 12:49 PM   #10 (permalink)
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Bes Express 4.2
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