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Old 07-19-2005, 07:02 AM   #1 (permalink)
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Question low level error 1209 on bes 3.6

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HI

I am using bes 3.6 from few days not able to recv any mails on my handheld
when i checked the logs its shows me that the mapi profile is not able to connect to the exchange server and throws a LOW LEVEL ERROR 1209 , i hav searchd the blackberry tech support they say it happens when exchange server is down

but i am able to recv mails in my outlook,moreover i checkd in the logs it also says bbuseradmin.exe :NOT FOUND.. wat does that mean

and when i restart my server only then i am able to rcv mails on handheld but this lasts for few days.. this issue is persisting

any help would be appreciated


I am attaching the log here.............................................. .........
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40544] (07/15 00:00:10):{0xB98} SaveGlobalStats: Failed to open current global stats.
[40443] (07/15 00:00:10):{0xB98} SaveGlobalStats() failed in GlobalStatsThread
[30000] (07/15 00:00:10):{0x818} [ENV] BlackBerry Enterprise Server - BESX Version 3.6.3.8
[30000] (07/15 00:00:11):{0x818} [ENV] Computer Host Name: BESApollo, OS Version: 5.0.2195 (Service Pack 4)
[30000] (07/15 00:00:11):{0x818} [ENV] Processor Identifier: x86 Family 15 Model 3 Stepping 4
[30000] (07/15 00:00:11):{0x818} [ENV] Processor Vendor Identifier: GenuineIntel
[30000] (07/15 00:00:11):{0x818} [ENV] Processor Name String: Intel(R) Pentium(R) 4 CPU 2.80GHz
[30000] (07/15 00:00:11):{0x818} [ENV] Number of Processors: 2
[30000] (07/15 00:00:11):{0x818} [ENV] 67 percent of memory in use.
[30000] (07/15 00:00:11):{0x818} [ENV] Total Physical Memory: 515516 KB
[30000] (07/15 00:00:11):{0x818} [ENV] Available Physical Memory: 164992 KB
[30000] (07/15 00:00:11):{0x818} [ENV] Total Page Memory File: 1258036 KB
[30000] (07/15 00:00:11):{0x818} [ENV] Available Page Memory File: 923020 KB
[30000] (07/15 00:00:11):{0x818} [ENV] Total Virtual Memory: 2097024 KB
[30000] (07/15 00:00:11):{0x818} [ENV] Available Virtual Memory: 1993312 KB
[30000] (07/15 00:00:11):{0x818} [ENV] Total HD bytes: 10487197696, Total free bytes = 6019919872
[30000] (07/15 00:00:11):{0x818} [ENV] BES Service Name: BlackBerry Server BESAPOLLO1 (C:\Program Files\Research In Motion\BlackBerry Enterprise Server\BlackBerryServer.exe)
[30000] (07/15 00:00:11):{0x818} [ENV] BES Service logged on as: APOLLODELHI\besadmin, Start Time: Jul 13 2005 18:54:58, Uptime (seconds): 104712
[30000] (07/15 00:00:11):{0x818} [ENV] BES Process id : 1952
[30000] (07/15 00:00:11):{0x818} [ENV] TCP/IP provider (Winsock) File Version: 5.0.2195.6603 (C:\WINNT\System32\wsock32.dll)
[30000] (07/15 00:00:11):{0x818} [ENV] Winsock2 file: NTDS, Version: 5.0.2160.1 (C:\WINNT\System32\winrnr.dll)
[30000] (07/15 00:00:11):{0x818} [ENV] SQL DSN: Provider=SQLOLEDB;Server=BESAPOLLO;Database=BESMgm t;Trusted_Connection=Yes
[30000] (07/15 00:00:11):{0x818} [ENV] SQL host version: Microsoft SQL Server 2000 - 8.00.760 (Intel X86)
[30000] (07/15 00:00:11):{0x818} [ENV] SQL host version: Dec 17 2002 14:22:05
[30000] (07/15 00:00:11):{0x818} [ENV] SQL host version: Copyright (c) 1988-2003 Microsoft Corporation
[30000] (07/15 00:00:11):{0x818} [ENV] SQL host version: Standard Edition on Windows NT 5.0 (Build 2195: Service Pack 4)
[30000] (07/15 00:00:11):{0x818} [ENV] MAPI32.DLL: C:\WINNT\system32\MAPI32.dll, Version: 6.0.4417.0
[30000] (07/15 00:00:11):{0x818} [ENV] CDO.DLL: C:\WINNT\system32\cdo.dll, Version: 6.0.6249.0
[30000] (07/15 00:00:11):{0x818} [ENV] Microsoft Management Concole (MMC): C:\WINNT\system32\mmc.exe, Version: 5.0.2195.6601
[30000] (07/15 00:00:11):{0x818} [ENV] Microsoft XML Parser 3.0: C:\WINNT\system32\msxml3.dll, Version: 8.20.9415.0
[30000] (07/15 00:00:11):{0x818} [ENV] Server DN: /o=Apollodelhi/ou=First Administrative Group/cn=Configuration/cn=Servers/cn=EXCHANGEDELHI
[30000] (07/15 00:00:11):{0x818} [ENV] SRP Routing Info: s8994802
[30000] (07/15 00:00:11):{0x818} [ENV] BESAlert: C:\Program Files\Research In Motion\BlackBerry Enterprise Server\BESAlert.exe, Version: 3.6.3.8
[30000] (07/15 00:00:11):{0x818} [ENV] BBUserAdminService: NOT FOUND
[30000] (07/15 00:00:11):{0x818} [ENV] BES Attachment Server: C:\Program Files\Research In Motion\BlackBerry Enterprise Server\AttachServer\BBAttachServer.exe, Version: 2.4.0.4
[30000] (07/15 00:00:11):{0x818} [ENV] BlackBerry Mobile Data Server BESAPOLLO1: C:\Program Files\Research In Motion\BlackBerry Enterprise Server\MDS\bin\BMDS.exe, Version: 1.1.3.6
[30000] (07/15 00:00:11):{0x818} [ENV] BlackBerry Database Consistency Service: C:\Program Files\Research In Motion\BlackBerry Enterprise Server\MDS\bin\DBConsistency.exe, Version: 3.6.3.8
[30000] (07/15 00:00:11):{0x818} [ENV] Running Process: System
[30000] (07/15 00:00:11):{0x818} [ENV] Running Process: SMSS.EXE
[30000] (07/15 00:00:11):{0x818} [ENV] Running Process: CSRSS.EXE
[30000] (07/15 00:00:11):{0x818} [ENV] Running Process: WINLOGON.EXE
[30000] (07/15 00:00:11):{0x818} [ENV] Running Process: SERVICES.EXE
[30000] (07/15 00:00:11):{0x818} [ENV] Running Process: LSASS.EXE
[30000] (07/15 00:00:11):{0x818} [ENV] Running Process: svchost.exe
[30000] (07/15 00:00:11):{0x818} [ENV] Running Process: spoolsv.exe
[30000] (07/15 00:00:11):{0x818} [ENV] Running Process: SpntSvc.exe
[30000] (07/15 00:00:11):{0x818} [ENV] Running Process: StWatchDog.exe
[30000] (07/15 00:00:11):{0x818} [ENV] Running Process: StOPP.exe
[30000] (07/15 00:00:11):{0x818} [ENV] Running Process: msdtc.exe
[30000] (07/15 00:00:11):{0x818} [ENV] Running Process: BBAttachServer.
[30000] (07/15 00:00:11):{0x818} [ENV] Running Process: BESAlert.exe
[30000] (07/15 00:00:11):{0x818} [ENV] Running Process: BlackBerryContr
[30000] (07/15 00:00:11):{0x818} [ENV] Running Process: DBConsistency.e
[30000] (07/15 00:00:11):{0x818} [ENV] Running Process: dfssvc.exe
[30000] (07/15 00:00:11):{0x818} [ENV] Running Process: svchost.exe
[30000] (07/15 00:00:11):{0x818} [ENV] Running Process: LLSSRV.EXE
[30000] (07/15 00:00:11):{0x818} [ENV] Running Process: sqlservr.exe
[30000] (07/15 00:00:11):{0x818} [ENV] Running Process: regsvc.exe
[30000] (07/15 00:00:11):{0x818} [ENV] Running Process: mstask.exe
[30000] (07/15 00:00:11):{0x818} [ENV] Running Process: SMAgent.exe
[30000] (07/15 00:00:11):{0x818} [ENV] Running Process: WinMgmt.exe
[30000] (07/15 00:00:11):{0x818} [ENV] Running Process: inetinfo.exe
[30000] (07/15 00:00:11):{0x818} [ENV] Running Process: mssearch.exe
[30000] (07/15 00:00:11):{0x818} [ENV] Running Process: svchost.exe
[30000] (07/15 00:00:11):{0x818} [ENV] Running Process: explorer.exe
[30000] (07/15 00:00:11):{0x818} [ENV] Running Process: PROMon.exe
[30000] (07/15 00:00:11):{0x818} [ENV] Running Process: hkcmd.exe
[30000] (07/15 00:00:11):{0x818} [ENV] Running Process: NMSSvc.Exe
[30000] (07/15 00:00:11):{0x818} [ENV] Running Process: sqlmangr.exe
[30000] (07/15 00:00:11):{0x818} [ENV] Running Process: mmc.exe
[30000] (07/15 00:00:11):{0x818} [ENV] Running Process: BlackBerryServe
[30000] (07/15 00:00:11):{0x818} [ENV] Running Process: bmds.exe
[30000] (07/15 00:00:11):{0x818} [ENV] Running Process: BBConvert.exe
[30000] (07/15 00:00:11):{0x818} [ENV] Running Process: BBConvert.exe
[30000] (07/15 00:00:11):{0x818} [ENV] Running Process: BBConvert.exe
[30000] (07/15 00:00:11):{0x818} [ENV] Running Process: BBConvert.exe
[40267] (07/15 00:00:19):{0x8D4} {johnmoncure@Apollodelhi.com} Starting calendar rescan
[20083] (07/15 00:00:19):{0x8D4} {johnmoncure@Apollodelhi.com} MAPIMailbox::GetModifyInProgress - ICS poll failed.
[20177] (07/15 00:00:19):{0x8D4} {johnmoncure@Apollodelhi.com} GetModifyInProgress() failed: ERR_FAIL
[40720] (07/15 00:00:19):{0x8D4} MAPI call failed. Error 'The client operation failed.', LowLevelError 1209, Component 'Microsoft Exchange Server Information Store', Context 1281.
[20301] (07/15 00:00:19):{0x8D4} {johnmoncure@Apollodelhi.com} Unable to save configuration settings or statistics.
[40702] (07/15 00:00:20):{0x880} {md_delhi@Apollodelhi.com} Starting message rescan
[40172] (07/15 00:00:20):{0x880} {md_delhi@Apollodelhi.com} *** MAPI *** MAPIMailbox::GetNewMessages - calling GetContentsTable.
[20265] (07/15 00:00:20):{0x880} {md_delhi@Apollodelhi.com} *** MAPI *** MAPIMailbox::GetNewMessages - GetContentsTable (0x80004005) failed.
[40720] (07/15 00:00:20):{0x880} MAPI call failed. Error 'The client operation failed.', LowLevelError 1209, Component 'Microsoft Exchange Server Information Store', Context 1281.
[20176] (07/15 00:00:20):{0x880} {md_delhi@Apollodelhi.com} GetNewMessages() failed: ERR_FAIL
[40720] (07/15 00:00:20):{0x880} MAPI call failed. Error 'The client operation failed.', LowLevelError 1209, Component 'Microsoft Exchange Server Information Store', Context 1281.
[20301] (07/15 00:00:20):{0x880} {md_delhi@Apollodelhi.com} Unable to save configuration settings or statistics.
[40720] (07/15 00:00:20):{0x87C} MAPI call failed. Error 'The client operation failed.', LowLevelError 1209, Component 'Microsoft Exchange Server Information Store', Context 1281.
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