Run the DST Repair Tool on the BES database to query if they have incorrect backup data. If they do, run the repair tool and tell them to check back with you tomorrow. It's very simple.
Download:
http://www.blackberry.com/dst2007/pa...rTimeZones.exe
Command-Line - Query:
Single user: RepairTimeZones.exe -u
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-db BESMgmt -n DBSERVER
All users (in config db): RepairTimeZones.exe -b all -db BESMgmt -n DBSERVER
Command-Line - Repair:
Single user: RepairTimeZones.exe -u
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-repair -db BESMgmt -n DBSERVER
All users (in config db): RepairTimeZones.exe -b all -repair -db BESMgmt -n DBSERVER
Default action is to query only (no changes/updates). Database name (-db flag) could vary, depending on your configuration. DBSERVER name (-n flag) could be a remote SQL server name or BES server name (local MSDE instance).