03-24-2008, 08:11 AM
Join Date: Mar 2008
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| | BES service activation error for Device 8800
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We are having BES service in place & so far there were no issue for activating any users till date.I have come across a strange issue of activation.
I have to switch the device from 8700 to 8800 , tried following.
1. Switch the device from blackberry desktop manager. it did work for me but after activation gets finish successfully. I tried opening any attachments i am getting this error ..More request cannot be completed .Service book information not found.
so didn't able to reply the msg also . it ive option to save as draft .
2. I deleted the user from BES Server & tried to reactivate it again.it register half way through n gets an error ... Old OTAKEYGEN packet is cancelled, Tag=1374427
3. Tried delete/undelete service book ... didn't work.
Pls help me to resolve the issue..