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Old 03-24-2008, 02:33 PM   #1 (permalink)
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Default "Set Password and Lock Handheld" - Found - Unlock?

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Bear with me if this is a dumb question, i'm a fairly new BES admin.

Recently one of our employees lost their Blackberry, and being the responsible admin I try to be activated the "Set Password and Lock Handheld" feature just in case it fell into the wrong hands. Our employee re-acquired the device (bb pearl 8100) from the restaurant she was at the night before.

Though now every time she needs to use the phone she has to type in the password I set.

My question: Is there any way to remove the password now that it has been recovered? I tried setting the password to a blank password but BES doesn't seem to allow that.

Any help would be appreciated.

Thanks
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Old 03-24-2008, 02:40 PM   #2 (permalink)
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can the user go in and disable the password requirement? options > security settings > general settings > password > disabled
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Old 03-24-2008, 03:31 PM   #3 (permalink)
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She says the password shows as disabled, but it still asks for it every time.

Are the user password and admin set passwords treated differently?
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Old 03-24-2008, 03:45 PM   #4 (permalink)
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maybe the it policy wasn't updated well.
best thing to get rid of it is too wipe the handheld and activate the user again on the bes.
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Old 03-24-2008, 06:02 PM   #5 (permalink)
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There's no more reasonable solution than "wipe the handheld and activate the user again"? My user is 3000 miles away, and not incredibly tech savvy (=not fun).

I tried re-sending the IT Policy. If this doesn't work, and there's no other way, how do you wipe the device to re-activate?

Thanks in advance for the help, much appreciated.
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Old 03-25-2008, 05:44 AM   #6 (permalink)
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Quote:
Originally Posted by sblaha View Post
how do you wipe the device to re-activate?
if the bes can still communicate with the device (if updating the policy doens't work then this could fail too) you can send a "erase data and disable handheld" command. this will wipe the data and allow the user to reactivate after it automatically reboots.

if the remote wipe fails then the user has to manually wipe the device (options - security options - general settings - "wipe handheld" from the menu).

then just set an activation password and explain the user what to do to activate the device.
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Old 03-25-2008, 02:25 PM   #7 (permalink)
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Ahh, thanks for all the help. Luckily I was able to just re-send the IT Policy and that got it working like normal (not asking for the unlock password each time it's used).
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Old 03-27-2008, 12:42 PM   #8 (permalink)
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hi im having difficult with the password, i bought a bb 7290 from ebay they said all i had to do is put the password bb and it will clear but it keeps telling me that unidentified password its with vodafone so ive contacted them, im now running out how many times i can put the password in delete all data what can i do let it delete and try reactivate it and how would i do that please can someone help me. i am thinking off going to my vodafone shop and see if they can do something and ive already sent an email to them jeanette
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