Originally Posted by sblaha
how do you wipe the device to re-activate?
if the bes can still communicate with the device (if updating the policy doens't work then this could fail too) you can send a "erase data and disable handheld" command. this will wipe the data and allow the user to reactivate after it automatically reboots.
if the remote wipe fails then the user has to manually wipe the device (options - security options - general settings - "wipe handheld" from the menu).
then just set an activation password and explain the user what to do to activate the device.