Originally Posted by jnetter
Any idea why this would have just happened? And why they are not duplicated in outlook? Do you think a removal of the account from the BES / add and activate will resolve the issue??
It probably happened because when the device was activated, the BES didn't recognize the contacts on the BB as being exactly the same ones as in the Outlook address book. Does all information match EXACTLY? If the user was not syncing via Desktop Manager, how did s/he get the contacts on the BB? That's the only way I can think of that they would have been transferred exactly. If the same contacts were entered in manually, it would probably not recognize them as being the same.
IIRC the last time I did this, I was able to wipe the device and do enterprise activation to solve this type of issue. Call logs and other settings are automatically backed up on the BES and will be restored to the device. That would definitely fix this. I wouldn't think deleting/re-adding the user in BES would have any effect on the issue.
EDIT: on second thought, if the Outlook calendar now contains the items, they probably have to be deleted manually, the device wiped, and another EA done. Unless there is a backup of the calendar or you have a version without duplicates somewhere.