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Old 03-25-2008, 02:24 PM   #1 (permalink)
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Question Can't run mapi on new BES install

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Sent this message out to General Discussions and we are still not anywhere. We have rebuild the server 3 times now and have not been succesful. We have been able to get it to work on a vmachine. Only difference is hardware. Anyone have any ideas? Please review thread below.

Quote:
Originally Posted by Kathryn View Post
Please excuse me if this has been posted before. Did a search and could not find an answer.

Here goes: 1st time installation of BES, running exch 2k3 sp2, msde2000 and have the besadmin account setup with the appropriate permissions as requested. When attempting to run the BES installation and we get to the point where we need to test the mapi, it appears that the mapi is unable to talk to the exchange server and therefore giving us a "name cannot be resolved".

Has anyone encountered this issue and can offer some possible solutions?

Quote:
Originally Posted by bertiebassett View Post
have you tried pinging the exchange server from the BES server and checking that your DNS is working correctly.

Did you install the BES using the besadmin account rather that general admin?

Oh and for BESadmin questions post in the besadmin forum - much quicker response with better SNR ration to general
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Originally Posted by Kathryn View Post
Thanks Bertie for the response, will go check out the BESAdmin section. Yes, did the usual ping, dns settings and yes, installed with BESAdmin account.

We think we know what the problem is and in the process of rebuilding the server AGAIN. When we first built the server, we loaded o/s with slipstream SP2. We managed to get BES to work on a VMachine that had SP1 & SP2 layered on top of each other and think that even though SP2 Slipstream is suppose to be full, that there are some .dll files that are missing and that is causing the problem. We should know for sure by Tuesday when we get back from Easter Break. I'll respond back with the solution.

Cheers K
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Old 03-25-2008, 03:55 PM   #2 (permalink)
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Is the BESAdmin mailbox hidden? The name won't resolve if it's hidden. Can you resolve any other mailbox from the server? If not then there is an issue either with DNS or MAPI on this machine.
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Old 03-25-2008, 04:30 PM   #3 (permalink)
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On a workstation with Outlook installed, can you create a profile for the besadmin account an access the mailbox? Also, have you tried using the IP address of the Exchange server instead of the name?
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Old 03-25-2008, 08:51 PM   #4 (permalink)
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Quote:
Originally Posted by gibson_hg View Post
Is the BESAdmin mailbox hidden? The name won't resolve if it's hidden. Can you resolve any other mailbox from the server? If not then there is an issue either with DNS or MAPI on this machine.
bump on this response
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Old 03-26-2008, 07:48 PM   #5 (permalink)
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Talking Success

we figured it out. BesAdmin mailbox was not hidde. No, we could not resolve any other mailbox and we could ping the exchange servers from the command prompt.

We finally found out that there was a network issue within the subnet the BES Server was on. Once we changed the ip of the server, it worked. However, then it would not go out to RIM. I will respond with a more detail answer as to what happened and what we had to do to make it work. Thanks for those who responded.
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