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Old 03-25-2008, 04:26 PM   #1 (permalink)
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Question Handheld Software upgrades

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Hi all, we have over 800 users who will all be on 8310's within the next 6 months. We are looking at some helpdesk support software for Blackberries (B*Nator) but in order to give us full functionality the devices must be at 4.5 handheld version.

Here's my dilemma, we have 800 devices North America wide, we don't allow the desktop manager software as it has caused us grief with our BES and wireless syncronzation.

How does a person get the users to update their devices to the proper handheld code? Is there a script that can be run? Can they pull it OTA? Do I have to use the Web Desktop Software??

Any suggestions are greatly appreciated.
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Old 03-25-2008, 04:37 PM   #2 (permalink)
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well your first issue is that there is no 4.5 at this time. there is no guarantee it will be out in the next 6 months either. BES 4.1.5 is supposed to allow over the air software updates, but i believe even that requires 4.5. (though that might not be accurate, gonna have to get confirmation on that, may require 4.3 and up). as to the rest im going to have to defer to another that is more experienced in this regard.
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Old 03-25-2008, 05:13 PM   #3 (permalink)
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Thanks, I realize its not out yet, just trying to come up with some sort of strategy now (it may be a bit premature) so I am not stressed when it does come out.

Thanks for the info though!
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Old 03-25-2008, 05:19 PM   #4 (permalink)
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I think you're going to have to do each one individually. Even the OTA upgrades are going to be individual apps only...like Browser, etc. Sounds like you have a lot of work ahead.
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Old 03-25-2008, 05:52 PM   #5 (permalink)
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Someone was telling me there was a way to load the Blackberry device manager software (component of the desktop software) then have apploader.exe on a network share and someone install it like that.

Sorry if that is vague, there has to be a better way.
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Old 03-25-2008, 05:53 PM   #6 (permalink)
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I'm no BES Admin so I'll refer to one of them on that.... *bails out before I get into trouble*
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Old 03-25-2008, 05:54 PM   #7 (permalink)
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Lol
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Old 03-25-2008, 06:38 PM   #8 (permalink)
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Yes, you can have Application Loader Lite installed on the network, but that will still require some sort of device manager/drivers installed on the local PCs (you can do this via GPO, if you want). If you're in the same BlackBerry Domain, I would suggest implementing WDM and getting that to work. You will have a direct route for Backup/Restore (if needed) and activations.

If a lot of your devices are simply going to be upgrades (or possibly incentives from moving from one carrier to another), I would suggest possibly waiting until your carrier starts shipping the devices with OS 4.5.0.

As for OS 4.5.0, initially it will require you upgrade it manually, then you will have the ability to update via OTASL. That a painful process, especially with a larger deployment.
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Old 03-26-2008, 10:33 AM   #9 (permalink)
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Thanks Jibi, I always look forward to your responses!
Looks like WDM is our best route, this is going to be very interesting
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Old 03-26-2008, 10:33 AM   #10 (permalink)
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We've taken the stance that it's cheaper to buy a new device than it is to upgrade the O/S, in terms of manpower. Still, don't know how we're going to handle the demand for Docs to Go when we have over 8000 devices <v4.5.0
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Old 03-26-2008, 11:21 AM   #11 (permalink)
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Quote:
Originally Posted by Sith_Apprentice View Post
well your first issue is that there is no 4.5 at this time. there is no guarantee it will be out in the next 6 months either.
actually , there is 4.5 at this time
if you're a Rim partner that is

and it's working pretty good on mine :D

so chances are, it won't take 6 months to hit the public, but true, no guarantee either...
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Old 03-26-2008, 01:50 PM   #12 (permalink)
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The version released to partners was likely RC1 and not RTM. The previous release (11) was horrible, so I'm not sure how much they improved to the current release (14). It seems much better in terms of connectivity, but I'm still not sure it's ready for public consumption and scrutiny.

Regardless, assuming you work for a RIM partner, you should probably not discuss the availability of releases to yourself within public forums.
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Old 03-26-2008, 03:58 PM   #13 (permalink)
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I agree with Jibi, we are considering signing a non disclosure agreement with RIM, but after reading it you are NOT ALLOWED TO SAY ANYTHING.
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