Originally Posted by mahoward
If you keep the user account around and reactivate, by default the BES will not prepop again. You need to remove the account and re-add to BES, or add a reg hack which will cause prepop on re-activated accounts as well as new ones.
Correct. This is how I was doing it, except the only difference was not removing the backup settings for the user. I've never had an issue like this while removing a user from the BES (I never reactivate without deleting first). Apparently those settings were corrupt.