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Old 03-28-2008, 07:31 AM   #1 (permalink)
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Default BlackBerry Professional Software licenses compatibility

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As the Vodafone Chart Say SBE and FULL licenses are compatible with BlackBerry Professional Software. i am trying to install an SBE license on PRO and iam getting "The license key being entered is not compatible with existing keys in the license manager. Please contact point of sales or BlackBerry Support for assistance" does any one has an idea what is going wrong
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Old 03-28-2008, 08:42 AM   #2 (permalink)
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You might have an Express license in there that is not compatible with the Pro/Business license.

Do you have other licenses in there?
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Old 03-28-2008, 11:20 AM   #3 (permalink)
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There are 2 types of CALs:

1. SMB - Small/MEdium Business
2. Enterprise

You cannot mix and match licenses. Is your BES Pro at it's licenses limit? How many users are currently on that BES? Do you mean BES Professional or Enterprise? Those are 2 very different versions.

Once a BES has an Enterprise CAL you cannot add a SMB license. The order goes like this:

1. SMB
2. Upgrade - Used when going from SMB/Express to Enterpise
3. Enterprise

Mixing and matching does not work. If this is not your case then provide as much detail as you can about both BES.
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