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Old 03-28-2008, 08:03 AM   #1 (permalink)
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Default Internet not working on handhelds

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Anyone else having a problem with not being able to use any of the Internet browsers? I have about 590 users on our BES 4.0 and several are suddenly reporting they cannot connect to anything with the Internet Browsers (BB, Internet or Wifi where applicable) including me. Not just one carrier, but T-Mobile and AT&T.

I spent a few hours troubleshooting and on mine, I traced it to the service books. I wiped my BB, restored the backup, deleted the service books. Once I did that, I could browse again. However, when I activated it on the BES, once it completed, I lost the ability to browse. I manually deleted the service books from the 8120 and resent them and then it seemed to work. I have many different models and use 5 different carriers (real fun to keep track of!) on our BES. Anyone else having this trouble with users connected to a BES? Since I am the admin, I KNOW that there were no changes made to the BES, not even accidentally!

Last edited by disp350 : 03-28-2008 at 09:08 AM.
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Old 03-28-2008, 09:33 AM   #2 (permalink)
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Do you use MDS CS to connext to the net?

Can the MDS CS get to the internet ok does it have the account credentials for acces to the proxy?

What is in the MDAT log file?
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Old 03-28-2008, 09:37 AM   #3 (permalink)
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4.0 has no MDS CS...I don't think I remember it did have...I'd check policies as it stops working when re-activated...
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Old 03-28-2008, 10:45 AM   #4 (permalink)
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Sounds like you are forcing internet access through the BES.

if you log onto the BES itself, can you access the internet? did your company recently change firewall or web blocking software settings?
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Old 03-28-2008, 11:00 AM   #5 (permalink)
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Proxy port?
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