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Old 03-28-2008, 11:36 AM   #1 (permalink)
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Hello All,
I have recently taken over the administration of a BES server running version 4.0.7 MR3 bundle 51 runing on windows server 2003 sp2 with Exchange 2003 SP2. THis was in place and running when I took over. I check the install guild and all of the windows patches are in place on both sides and the BES server is running the most recent patch/SP for 4.0.

So far I have not had any errors, just a lot of warnings are appearing in the event viewer.

The first one is:

Event Type: Warning
Event Source: BlackBerry Policy Service
Event Category: None
Event ID: 20000
Date: 3/28/2008
Time: 3:46:29 AM
User: N/A
Computer: NAME OF SERVER
Description:
Syntax error in devicexml line 0, column 0. Reason: XML document must have a top level element.

The second one, and I have no idea if these are related, is:

Event Type: Warning
Event Source: BlackBerry Policy Service
Event Category: None
Event ID: 20000
Date: 3/28/2008
Time: 7:47:00 AM
User: N/A
Computer: NAME OF SERVER
Description:
Found a memory cached PackageDB 00FCF050 for hardwareId 4000e04 and flashSize 49152.

And finally:

Event Type: Warning
Event Source: BlackBerry Policy Service
Event Category: None
Event ID: 20000
Date: 3/27/2008
Time: 11:46:09 PM
User: N/A
Computer: NAME OF SERVER
Description:
{xxx@xxxx.com, PIN=317E2064, UserId=11}RequestHandler::SendKeyRegenerationReque st: Sending Key Regeneration request to device


I have updated the device.xml and vendor.xml in C:\Program Files\Research In Motion\BlackBerry Enterprise Server\PackageCache
And in C:\Program Files\Common Files\Research In Motion\AppLoader. I ran loader.exe /index and I still get the warnings. I checked the XML files themselves with several different tools and found nothing wrong with syntax. I copied these from the desktop manager 4.2.2.12 installed on my work station. This came on the CD from my vendor less than a week ago so I think it is current.

I have also made sure the exchange server and the BES server are running the same version of the CDO.dll and re-registered it just to make sure it was the one I found.

Like I say I am new to BES admin and these may mean nothing, but I am a little freaky about my server logs and like to keep them as clean as possible.

Is there any thing Iím overlooking, is there a utility I should/could run that would give me more info ? Any suggestions or help are welcomed.
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Old 03-28-2008, 12:59 PM   #2 (permalink)
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The last Warning is normal. The BES will tell users to regenerate their Encryption keys every 30 days. It sends the command and waits four hours for a response.

The second warning is also normal and the first one listed obviously involves the device.xml file. I'm not sure about that one, it's doesn't seem major.

Also, you will get warnings from your BES on a daily basis. It's normal, the BES reports just about everything.
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