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Old 03-31-2008, 06:59 AM   #1 (permalink)
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Default Reply to email works but sending it to a new email address does not

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hi

i have en BPS/BES enviroment on which i have a 8800 and a 8700 device

on the 8800 everything goes fine but on the 8700 i can reply to emails messages but when i try to send a message to a new email address it refuses to sent the message

can anyone help me ?

regards
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Old 03-31-2008, 07:44 AM   #2 (permalink)
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Quote:
Originally Posted by kriscoone View Post
hi

i have en BPS/BES enviroment on which i have a 8800 and a 8700 device

on the 8800 everything goes fine but on the 8700 i can reply to emails messages but when i try to send a message to a new email address it refuses to sent the message

can anyone help me ?

regards
What error message do you receive? Does the 8700 also have BIS email accounts associated with it?
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Old 03-31-2008, 08:01 AM   #3 (permalink)
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no it doesn't,

i connected it with the BES admin to it's exchange user account.

the funny part is that when he types a new email address he get's a red cross in front of the email

when he reply to an email which he received, it works
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Old 03-31-2008, 08:06 AM   #4 (permalink)
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Quote:
Originally Posted by kriscoone View Post
no it doesn't,

i connected it with the BES admin to it's exchange user account.

the funny part is that when he types a new email address he get's a red cross in front of the email

when he reply to an email which he received, it works
ok, what is the error message? Open the failed message and report back the error.
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Old 03-31-2008, 08:15 AM   #5 (permalink)
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it says service unavailable
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Old 03-31-2008, 08:16 AM   #6 (permalink)
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Unable to send email message replies using a different service than the email message was received on

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Doc ID : KB11235
Last Modified : 2007-08-15
Document Type : Support



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Environment
BlackBerry® smartphone


--------------------------------------------------------------------------------


Problem
A BlackBerry smartphone can be provisioned for two types of service:

BlackBerry® Enterprise Server
BlackBerry® Internet Service
When replying to email messages using your BlackBerry smartphone, you are unable to choose the type service you want to use to send the reply.

By default, the BlackBerry smartphone automatically sends the email message reply using the service used to receive the email message.



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Cause
This is by design. The BlackBerry smartphone attempts to reference the original email message information on the BlackBerry Enterprise Server or BlackBerry Internet Service in order to minimize wireless traffic.



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Workaround
Instead of replying to the email message, forward the email message to the intended recipient and select the desired service you want to use to forward the email message (BlackBerry Internet Service or BlackBerry Enterprise Server).

By forwarding the email message, the BlackBerry smartphone will reference information stored in the BlackBerry smartphone internal memory instead of attempting to retrieve the original email message.
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Old 03-31-2008, 08:23 AM   #7 (permalink)
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so do you suggest to reset the blackberry en reconnect it ? it was previously connected to another BES but normally that shouldn't matter.

the person is outside the country at the moment. is there a way to solve this remotely ?

regards

kris
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Old 03-31-2008, 08:35 AM   #8 (permalink)
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did you wipe it before activating on a different BES?
it could also be that it HAD BIS and BES services active and now only BES and the BIS service books are still in the phone. (that's why you should wipe if that's the case)
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