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Old 03-31-2008, 11:11 AM   #1 (permalink)
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I've got an error log with pages of these errors:

{user@email.com} PrepareMessageForPager() failed, EntryId=651307

I've got no clue what's causing it and if this is affecting service, can anyone please help shed some light? Thanks!
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Old 03-31-2008, 07:08 PM   #2 (permalink)
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What is happening exactly? You said that service is affected. More detail about the issue and BES/Mail platform versions, number of users are good to know as well.
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Old 03-31-2008, 07:16 PM   #3 (permalink)
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Quote:
Originally Posted by Truestream View Post
I've got an error log with pages of these errors:

{user@email.com} PrepareMessageForPager() failed, EntryId=651307

I've got no clue what's causing it and if this is affecting service, can anyone please help shed some light? Thanks!
My first question would be - Has it been some time since the user in question has phoned home? What's the last contact time for one of the users popping this error on the BES?

Last edited by jymkata : 03-31-2008 at 07:17 PM. Reason: Punctuation, baby!
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