BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 07-21-2005, 10:11 AM   #1 (permalink)
New Member
 
Join Date: Jul 2005
Model: 6710
Carrier: O2
Posts: 4
Post Thanks: 0
Thanked 0 Times in 0 Posts
Unhappy Problem with Enterprise activation

Please Login to Remove!

Hi everyone,

has anyone come across a problem with a blackberry (any model) not doing anything when starting an enterprise activation. It just says activating for around 20 minutes and then says retrying. This will continue until it says 'there is a problem communicating with the BES server, please contact administrator'.

I'm completely stumped... I've looked on the BES server side and can see nothing wrong. Has anybody come across this before and if so, what is the solution.

Any help would be much appreciated.
Offline  
Old 07-21-2005, 10:37 AM   #2 (permalink)
Knows Where the Search Button Is
 
Join Date: Jul 2005
Model: 8830
Carrier: Verizon
Posts: 34
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Providing that everything is kosher on the server side, I have noticed this behaviour in two cases.onewhen the handheld are 14MB and they are ugraded to 4.0 code. Secondly if signal strength is bad , check the db level in staus onhandheld.
__________________
Offline  
Old 07-21-2005, 11:03 AM   #3 (permalink)
Thumbs Must Hurt
 
jwcanada's Avatar
 
Join Date: Feb 2005
Location: Saint Louis
Model: 8830
Carrier: Sprint
Posts: 130
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

I have had this issue with one user. Had RIM on the line and no explanation. But you can tether your device with the server and go into the BES manager and assign the PIN number of that device to the user you want it to be associated with and then it will automatically run an activation. That is assuming you have access to the physical BES server. Hope this helps.
Offline  
Old 07-21-2005, 11:04 AM   #4 (permalink)
Thumbs Must Hurt
 
jwcanada's Avatar
 
Join Date: Feb 2005
Location: Saint Louis
Model: 8830
Carrier: Sprint
Posts: 130
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Forgot to say...I am a Domino 6.5.1 shop with BES 4.0 HF2. SO if your Exchange I assume this will work the same way.
Offline  
Old 07-21-2005, 12:07 PM   #5 (permalink)
New Member
 
Join Date: Jul 2005
Model: 7250
Posts: 1
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

I have had trouble with enterprise activation before too. I have had to delete all service books and then activate again. Also are you watching the BES console when you try to activate. If the server isn't getting any activity from that device / user, then make sure the email address is good.
Offline  
Old 07-21-2005, 12:50 PM   #6 (permalink)
Thumbs Must Hurt
 
jwcanada's Avatar
 
Join Date: Feb 2005
Location: Saint Louis
Model: 8830
Carrier: Sprint
Posts: 130
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

RIM had recommended that I do a wipe handheld if possible as well. This may or may not work for you. ANother thing we have found that keeps this from working is if the users ACL doesn't give the BES access to the user's mail file. This is something I forgot to have you check. NetAdmin is correct....if you can take a look at the logs and see if there is an error msg during the time you are trying to activate that would be helpful....usually if it is a permissions issue then it will give some kind of error that says something about no permissions to access the users mail file or something like that. Few ideas at least.
Offline  
Old 07-21-2005, 02:00 PM   #7 (permalink)
BlackBerry Extraordinaire
 
Join Date: Dec 2004
Location: in a house...
Model: lots
Carrier: Rogers
Posts: 1,148
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Here's a trick for fixing OTA ent. activations hangs...

When you are in EA, hold down the altkey and type cnfg. You will get a nice little info screen pop up where you should scroll down to Wireless Sync and disable, then re-enable it. Then try you EA again.

cd.
Offline  
Old 07-21-2005, 02:28 PM   #8 (permalink)
Thumbs Must Hurt
 
jwcanada's Avatar
 
Join Date: Feb 2005
Location: Saint Louis
Model: 8830
Carrier: Sprint
Posts: 130
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Interesting.....thanks cd
Offline  
Old 07-21-2005, 02:38 PM   #9 (permalink)
Talking BlackBerry Encyclopedia
 
Join Date: May 2005
Location: Orlando, FL
Model: 7100t
Posts: 368
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

I acutally did try this last night and it works perfectly!!

Thanks corey@12mile !
__________________
BlackBerry 7100t on Legacy AT&T Wireless
Offline  
Old 10-04-2005, 04:34 PM   #10 (permalink)
Knows Where the Search Button Is
 
Join Date: Aug 2005
Location: Boston, MA
Model: 0000
Carrier: VZW
Posts: 43
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

When I tried the CNFG trick I get...

PIM synchronization is not enabled on this device.

...anyone seen that before?

Signal: -91dBm
File Free: 4,683,572
File Total: 15,007,744

*edit*

I just did a wipe and now have 4,979,312 free, lets see if that changes anything.

Last edited by scorp508 : 10-04-2005 at 04:40 PM.
Offline  
Old 10-04-2005, 05:36 PM   #11 (permalink)
Knows Where the Search Button Is
 
Join Date: Aug 2005
Location: Boston, MA
Model: 0000
Carrier: VZW
Posts: 43
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Well, the wipe did nothing. I ended up doing a non-OTA activation and that worked just fine.
Offline  
Old 10-05-2005, 01:41 PM   #12 (permalink)
New Member
 
Join Date: Jul 2005
Model: 7xxx
Posts: 3
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Quote:
Originally Posted by scorp508
When I tried the CNFG trick I get...

PIM synchronization is not enabled on this device.

...anyone seen that before?

anything.
I am getting the same message... full wipes of the BB involved have not cured the issue, though I am not sure I feel that this may be a Provider issue, so much as a BES setup issue... I have sent PIN-PIN messages so the provider to handheld is communicating fine, the issue seems to fall on the backside... BES to Provider. I guess I could try a non-OTA activation... I may wipe the handheld before I do so... suggestions?
Offline  
Old 06-28-2006, 11:38 AM   #13 (permalink)
Thumbs Must Hurt
 
Join Date: Jun 2005
Location: Philly
Model: Z10
OS: BES 10.1
Carrier: AT&T
Posts: 150
Post Thanks: 1
Thanked 0 Times in 0 Posts
Default

I just ran into this for the first time. Has anyone found a fix for "PIM Synchrinization is not enabled on this device." ? I get this when I enter Alt + cnfg from the enterprise activation screen for a device that does not activate.
Offline  
Old 06-29-2006, 12:56 PM   #14 (permalink)
CrackBerry Addict
 
|||||||'s Avatar
 
Join Date: Jun 2006
Model: 7100
Carrier: Rogers
Posts: 615
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

For all of you trying this alt-cnfg trick, don't bother. If your Handheld goes to activating and retrying like akthar's was then check your SPAM filter and inbox to see if you have any emails from [email address].
Offline  
Old 06-29-2006, 12:09 PM   #15 (permalink)
Talking BlackBerry Encyclopedia
 
ld-runner's Avatar
 
Join Date: Apr 2006
Location: Canton, Mi
Model: 9000
Carrier: AT&T
Posts: 218
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

usually if OTA fails or hangs, i have found it best to just use the cable. Sometimes, a new BB will OTA in a few seconds and some will hang forever. I got tired of messing with the ones that hang. I security wipe them, put them on the wire and activaste them. When i spent time with RIM support over this issue, they recommend the same thing. First try a wipe. If that still does not work, wipe them again and hang it on the wire.
Offline  
Old 06-29-2006, 12:14 PM   #16 (permalink)
New Member
 
Join Date: Jun 2006
Model: 7290
Posts: 9
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Like the comment above, the User should verify that a meessage was received from blackberry.net. Once the activation process begins, the User should verify that the email disappears from the inbox. If the email doesn't disappear, then that might be a sign that the User is using a pst (for Exchange) file, ehich isn't recommended by Blackberry.
Offline  
Old 06-29-2006, 12:49 PM   #17 (permalink)
CrackBerry Addict
 
|||||||'s Avatar
 
Join Date: Jun 2006
Model: 7100
Carrier: Rogers
Posts: 615
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Quote:
Originally Posted by asugarbe
which isn't recommended by Blackberry.
It has nothing to do with being recommended, the BES can't see your pst, it only can see your Exchange server which means it can't grab the etp message.
Offline  
Old 08-23-2007, 03:55 PM   #18 (permalink)
New Member
 
Join Date: Aug 2007
Model: curve
PIN: N/A
Carrier: at&t
Posts: 1
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Same issue - no solution

Hi,
I spent 2 hours with my companies IT support team. The ES does not get any details. What is odd, is that I do receive the email from the blackberry exchange server and about 1 min later it is automatically removed from my inbox.

This is a brand new curve. I was able to setup personal email address, but not the corporate email account.
I get the Activating... Then it says: Server time out.

I did the Alt + Cnfg and no luck either.

Please help
Offline  
Old 08-23-2007, 04:19 PM   #19 (permalink)
BlackBerry Genius
 
hdawg's Avatar
 
Join Date: Aug 2006
Model: hdawg
PIN: port3101.org
Carrier: hdawg
Posts: 6,632
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Is anyone else able to activate? Exchange 2003 / 2007? What version of BES?


Identifying and troubleshooting enterprise activation issues
Offline  
Old 08-24-2007, 02:13 PM   #20 (permalink)
Thumbs Must Hurt
 
Brendan42's Avatar
 
Join Date: Mar 2006
Location: London
Model: 8900
Carrier: If I had a choice, a man-bag like Jack on Day-6.
Posts: 165
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

We've had similar problems with activation. Typically when an existing user is moving to a new device. The only solution that seemed to work was to delete,then add, the user on the BES server, wipe the device, ensure the timezone etc is right, and then perform an OTA.
__________________
___________________________________________
Better to light a candle than to curse the darkness.
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On





Copyright 2004-2014 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.