BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 04-02-2008, 09:07 PM   #1 (permalink)
New Member
 
Join Date: Apr 2008
Location: Texas
Model: 8100
PIN: N/A
Carrier: cingular
Posts: 4
Post Thanks: 0
Thanked 0 Times in 0 Posts
Angry message delivery delay

Please Login to Remove!

After upgrading to BES 4.1.5 users have been getting delays on the delivery on their devices, When messages are received, they are being received in batches (x number of messages received at the same time regardless of when they were sent).

BES version is 4.1.5 (latest update)
Offline  
Old 04-02-2008, 10:51 PM   #2 (permalink)
Talking BlackBerry Encyclopedia
 
ma077146's Avatar
 
Join Date: Feb 2007
Location: Lexington, SC
Model: 8830
PIN: 3019F3E6
Carrier: Sprint
Posts: 230
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Check RIM's site and/or google for the symptom you describe. If it's a problem in the software, someone else will have found it by now, so you won't be the only one with the problem.
__________________
http://ezreregister.com

Like Coupons and Free Shipping?
http://thediscountdude.com
Offline  
Old 04-03-2008, 10:46 AM   #3 (permalink)
BlackBerry Extraordinaire
 
gibson_hg's Avatar
 
Join Date: Dec 2007
Model: NA
PIN: 80081ES
Carrier: NA
Posts: 1,006
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

I am willing to bet that email gets delivered every 15-20 minutes. It sounds to me like the BES is not getting notified of new mail, so it rescans the mailbox in 15-20 minutes and then sees the new mail.

Check the basics first:

1. Versions of MAPI32.dll between BES and Exchange
2. If Exchange is not local ping the server, anything over 35MS could be a factor
3. You have a patch from Microsoft installed that is blocking the BES from getting notifications

You can test the delay theory by sending a user some emails with <confirm> in the subject line. You will get a response back when the user receives the email. That will give you a timeline.

The Microsoft patch that I was referring to is KB902400. You could uninstall this patch and then you have to disable and stop the Distributed Transaction Coordinator service. Then reboot the BES, not the services but the BES itself.

I'm not sure why this breaks the BES, RIM was working with Microsoft to fix it but there is no public KB for it yet.

Let us know how the testing goes.
Offline  
Old 04-03-2008, 12:04 PM   #4 (permalink)
BlackBerry Genius
 
hdawg's Avatar
 
Join Date: Aug 2006
Model: hdawg
PIN: port3101.org
Carrier: hdawg
Posts: 6,632
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

... you realize BES 4.1 SP5 is not publicly available yet? Have you made any other changes in your environment? archiving software? antivirus software? spam filters?
Offline  
Old 04-03-2008, 06:36 PM   #5 (permalink)
New Member
 
Join Date: Apr 2008
Location: Texas
Model: 8100
PIN: N/A
Carrier: cingular
Posts: 4
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

My mistake, I mean BES 4.1.4 release 5.

I haven't made any changes, I only installed an upgrade for the exchange console.

The problem seems to be only with a couple of users, and I also noticed that the server performance is running slow, I connect thru dameware and the connection is quite slow.

Let me check which KB is the one I installed...
Offline  
Old 04-04-2008, 03:20 PM   #6 (permalink)
New Member
 
Join Date: Apr 2008
Location: Texas
Model: 8100
PIN: N/A
Carrier: cingular
Posts: 4
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

There is no KB902400 installed on the server...

I was checking the logs and I found this one as an error, any recomendations?

[SERVICE_RELAY_SESSION:S59920636:00b93e18] Service transaction not found. SERVICESESSION_TAG=5155153
Offline  
Old 04-04-2008, 03:36 PM   #7 (permalink)
Thumbs Must Hurt
 
Join Date: Nov 2006
Model: 8700r
Carrier: Rogers Wireless
Posts: 59
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

What email server and client? Are you receiving in batches on the client?
Offline  
Old 04-04-2008, 04:33 PM   #8 (permalink)
New Member
 
Join Date: Apr 2008
Location: Texas
Model: 8100
PIN: N/A
Carrier: cingular
Posts: 4
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

exchange 2003, client is outlook 2007... is that what you mean?
Offline  
Old 04-07-2008, 08:35 AM   #9 (permalink)
BlackBerry Extraordinaire
 
Join Date: Mar 2007
Model: Z10
OS: 10.1.0.19
Carrier: Fido
Posts: 1,068
Post Thanks: 6
Thanked 30 Times in 29 Posts
Default

Quote:
Originally Posted by hdawg View Post
... you realize BES 4.1 SP5 is not publicly available yet? Have you made any other changes in your environment? archiving software? antivirus software? spam filters?
I beleive it is but only for Pro BES version not Enterprise.
Offline  
Old 04-08-2008, 07:58 AM   #10 (permalink)
BlackBerry Genius
 
hdawg's Avatar
 
Join Date: Aug 2006
Model: hdawg
PIN: port3101.org
Carrier: hdawg
Posts: 6,632
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Quote:
Originally Posted by fadmin View Post
I beleive it is but only for Pro BES version not Enterprise.
Where? I don't see it.
Offline  
Old 05-05-2008, 01:38 PM   #11 (permalink)
Talking BlackBerry Encyclopedia
 
sniffs's Avatar
 
Join Date: May 2008
Model: 8310
PIN: N/A
Carrier: AT&T
Posts: 230
Post Thanks: 1
Thanked 0 Times in 0 Posts
Default

I'm experiencing this exact same (slowness to process emails and getting clumped on the handhelds) thing and getting the same messages in my event viewer.. any updates to this?
__________________
Your lack of planning is not my emergency.
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On





Copyright 2004-2014 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.