Originally Posted by juwaack68
If I see a user is inactive for a month, I will first check the GAL to see if they are still there. Oftentimes they have left the company and nobody bothered to tell me.
If they are still around, I will send them an email and ask why they are not using their device. If I don't hear from them, then I delete them from the BES.
Funny story.....had a newer user (got a device about 4 months ago) who hadn't used his device in a while so I sent him an email asking if something was wrong with is device or what. He said something was wrong with it and it wasn't working (I set it up for him so it was working when I gave it to him).
He brought it to me today to 'troubleshoot'. First thing I did was turn on the wireless..... I'm a friggin miracle worker. It 'works' now.
Haha thats funny as one of the users I was talking about had the same issue, after I asked why it was off for so long he said the battery died so I asked him to charge it and then he said it wouldn't receive emails. In the end the wireless was also off.
We're a small enough shop with about 20 BB users so I know if someone is no longer with the company. My personally opinion is that if you don't have it on for over a week and you aren't out of the country (with no service) or on vacation then you probably don't need a blackberry. Maybe we could have a loaner one and set it up for those that don't need it often.
In the end an email did get sent out asking the users to keep the BB on unless there was a valid reason to turn it off. Simply turn off the ringer/buzzer/etc at night if thats the issue. I'm sure now they will keep it on and it'll show up in BES but just because its on doesn't mean its used....not sure how to check that....