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Old 04-03-2008, 04:12 PM   #1 (permalink)
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Default BES Hybrid Administrator Roles

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Hello Everyone!

I need some help from some of you seasoned BES Administrators. I am currently in a Senior Help Desk Administrator Role for my company. We do have a Security Administrator who is also our Exchange Administrator but he has zero experience with running a BES.

My job is to provision and troubleshoot the devices and users however my current administrator role does not grant me access to any Device Management abilities such has nuke and load software and I really need these abilities. We are getting close to 1000 BlackBerry devices and I am looking to work smarter not harder.

The Device Administrator role will not allow me to add/delete users, set activation passwords so that role will not work. At my last job I was able to do both without being the Security Administrator role.

Anyone out there know how to make a hybrid administrator role?

Last edited by rexrobinson : 04-03-2008 at 04:25 PM.
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Old 04-03-2008, 04:26 PM   #2 (permalink)
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I wanted to add that I cannot see the Local Ports on the left side of my Manager. This is what I need access to so I can manage the devices I have attached to the USB.
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Old 04-03-2008, 04:34 PM   #3 (permalink)
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Sorry guys I think I guess I was in the Enterprise Administrator Role rather than some hybrid role, that gives me the access I need for all these tasks.
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