Originally Posted by JW021979
Thanks. I <snip> was more enquiring if anyone had an idea for a workaround to somehow get older emails on the handset to try and keep our users happy.
Yeah, two step suggestion:
First, ensure that the sub-folders are monitored by the BES. On the device, go to Messages > Options > Email Settings and click the trackwheel/menu button and choose 'Folder Redirection'. Make sure the folders you want to 'update' are selected for redirection.
Then, get your user to 'cut' and 'paste' the documents you want to 'retrieve'. This will retain all the document properties (delivery details etc) but will mark the documents as if they were new.
The BES 'should' redirect them to the BlackBerry device. No guarantees, but because you use Lotus Notes it might work. It certainly used to work doing this (with older BES versions).