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Old 04-04-2008, 03:50 AM   #1 (permalink)
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Default Getting old emails into a folder on a new BB

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I am having a small problem with getting folders working on Blackbberys 8310. I have setup a new 8310 from scratch and added the user to the BES ok. It has reconciled all the inbox from the past 60 days (as it is supposed to) and will forward new messages to the correct folders when they are recieved but will not reconcile emails to folders (other than the inbox) that were received into Lotus Notes before the user was created on the BES and activated on the 8310. We could really do with having older emails in the folders as well as the inbox.
Please help.
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Old 04-04-2008, 04:50 AM   #2 (permalink)
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Blackberry does not work that. The blackberry is not an exact replica of your mailbox. You need to get your users into the idea that your blackberry is for new mails only. at some point the blackberry memory will run out and old mails will be deleted. This is by design. if your users get the idea that your blackberry is for sending and receiving mails. then you will have no worries.
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Old 04-04-2008, 04:54 AM   #3 (permalink)
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OK cheers. Just seems funny that it will do the inbox but not other folders.
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Old 04-11-2008, 06:08 AM   #4 (permalink)
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Does anyone have any suggestions on how I could get older emails into the folders? Our guys on the road want to reference their emails that are in their folders upto 60 days old. I realise this wont be an issue after 2 months as they will have 60 days worth in their folders but would like to have them from the start.
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Old 04-11-2008, 08:09 AM   #5 (permalink)
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as matt stated, the blackberry is not designed to work that way. If you are on BES 4.1, you get a max of 14 days of email (default is 7 I believe) or 750 (default 350) emails sent to the device. You can change those settings by going to Server Configuration - Edit Properties - Messaging. However, the activation stops at the first limit, so, if your user had 750 emails in the last 5 days, that's all they would get even if you had it set at 14 days.

When the next BES version comes out AND the 4.5 handheld OS comes out, you will be able to perform searches against your entire mailbox, but until then you are stuck with the 14 days.

Your only options are to use a laptop to access the old emails, resend the emails or wait for the RIM software updates.
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Old 04-11-2008, 09:46 AM   #6 (permalink)
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@scott_perry
Thanks. I understand that it is not possible but was more enquiring if anyone had an idea for a workaround to somehow get older emails on the handset to try and keep our users happy.
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Old 04-11-2008, 09:46 AM   #7 (permalink)
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Quote:
Originally Posted by JW021979 View Post
@scott_perry
Thanks. I understand that it is not possible but was more enquiring if anyone had an idea for a workaround to somehow get older emails on the handset to try and keep our users happy.
Forward them one at time. That's the only way.
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Old 04-14-2008, 06:05 AM   #8 (permalink)
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Quote:
Originally Posted by JW021979 View Post
@scott_perry
Thanks. I <snip> was more enquiring if anyone had an idea for a workaround to somehow get older emails on the handset to try and keep our users happy.
Yeah, two step suggestion:

First, ensure that the sub-folders are monitored by the BES. On the device, go to Messages > Options > Email Settings and click the trackwheel/menu button and choose 'Folder Redirection'. Make sure the folders you want to 'update' are selected for redirection.

Then, get your user to 'cut' and 'paste' the documents you want to 'retrieve'. This will retain all the document properties (delivery details etc) but will mark the documents as if they were new.

The BES 'should' redirect them to the BlackBerry device. No guarantees, but because you use Lotus Notes it might work. It certainly used to work doing this (with older BES versions).

Good luck.
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Old 04-14-2008, 06:33 AM   #9 (permalink)
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Thanks TwoThumbs.
I will give that a try and will update this thread if it works.
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Old 04-14-2008, 08:07 AM   #10 (permalink)
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Given it a try and didnt work. Thanks for the thought.
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Old 04-23-2008, 01:07 PM   #11 (permalink)
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Default Use Desktop Mgr

This is definitely a work around, OK? But it does work.

Wipe the BlackBerry and remove the activation from the BES.

Install BlackBerry Desktop Mgr on the desktop of the user. Then configure it to synchronize whatever your user wants; Contacts, Calendar, etc. .
Then synch the BlackBerry while tethered.

Once everything is on the BlackBerry from the user's PC or laptop, uninstall BlackBerry Desktop Manager.

Add the user to the BES.
Activate the user on the BES wirelessly.

It's a pain, but it works.

Cheers
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Old 04-23-2008, 01:20 PM   #12 (permalink)
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Quote:
Originally Posted by pkpate View Post
This is definitely a work around, OK? But it does work.

Wipe the BlackBerry and remove the activation from the BES.

Install BlackBerry Desktop Mgr on the desktop of the user. Then configure it to synchronize whatever your user wants; Contacts, Calendar, etc. .
Then synch the BlackBerry while tethered.

Once everything is on the BlackBerry from the user's PC or laptop, uninstall BlackBerry Desktop Manager.

Add the user to the BES.
Activate the user on the BES wirelessly.

It's a pain, but it works.

Cheers
Sorry, but this is not entirely accurate.
BES message pre-population has a maximum limit of 14 days or 750 messages, whichever is reached first.
If the user's mailbox has more than that... they will not be placed on the device.

Additionally, email messages do not sync via Desktop Manager at all. Your suggestion to use Desktop Manager in this process is highly questionable.
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Last edited by penguin3107 : 04-23-2008 at 01:22 PM.
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