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Old 04-04-2008, 09:51 AM   #1 (permalink)
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Default Can user block Pin, SMS and Phone logs?

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We are running BES 4.1 SP3 with approx. 400 users.
We have an ITPolicy with the PIM Sync Policy Group items all set to false so that we get daily PIN, SMS and Phone logs delivered to the BES.
All of the BB devices were sending in logs fine.
About a month ago just one of my users stopped sending in Logs.
I re-applied the ITPolicy to his device but his device is still not sending in log data.
Is there any way a user can disable this function from their device (this person has an 8703e version 4.2.1.106 on Verizon)?

Thank you.
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Old 04-04-2008, 09:54 AM   #2 (permalink)
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No, there is no way a user can stop the logging.
Perhaps they just aren't making/receiving any phone calls, sending PIN message, or sending SMS messages.
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Old 04-04-2008, 10:04 AM   #3 (permalink)
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Quote:
Originally Posted by penguin3107 View Post
No, there is no way a user can stop the logging.
Perhaps they just aren't making/receiving any phone calls, sending PIN message, or sending SMS messages.
Reason I ask is that this person is a heavy personal user of his company supplied device. His billing statement shows he is doing lots of calls and SMS!
This is why I think he found a way to block the logs.
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Old 04-04-2008, 10:07 AM   #4 (permalink)
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Are you sure that the user didn't remove the IT Policy on their device, and basically disconnect themselves from the BES?

I assure you, aside from being removed from the BES... there is no way to circumvent the logging.
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Old 04-04-2008, 10:10 AM   #5 (permalink)
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when is the last contact time you had with the device. check the Blackberry manager console. if its very old you have your answer.
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Old 04-04-2008, 11:03 AM   #6 (permalink)
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I reapplied the policy yesterday and it shows applied.
He is sending and receiving email,sms and phone calls.
(based on the latest itemized phone bill)

IT Policy Status: Applied successfully
ITPolicy Sent: 4/2/2008 12:19:52 PM
IT Policy Received: 4/2/2008 12:19:57 PM

Last Contact Time: 4/4/2008 10:40:24 AM (We are Central time)

I did find an article that stated deleting the Desktop [SYNC] service book on the device and then undeleting it miay clear the logs. I can't imagine he would do that everyday though.
Maybe a memory issue on the device?
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Old 04-04-2008, 11:08 AM   #7 (permalink)
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is it necessary for this user to send/receive SMS/MMS? you can always give him a specific IT policy that does not allow SMS/MMS at all. see how long it takes for him to call you.
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