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Old 04-06-2008, 04:40 AM   #1 (permalink)
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Default BES + Lotus ... activation stuck at 98%

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I am trying to assign a new handheld to a user, the user is set to roaming (fully replicated) and the handheld is an 8707v. It keeps getting stuck at 98%.
I have tried everything, wiping and re-assigning, deletinging user then wiping the handheld then re-assigning. the whole bunch of tricks, but still it gets stuck at 98%. Please help.
Old 04-06-2008, 07:55 AM   #2 (permalink)
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I've had similar issues with switching devices.
Here are a couple ideas...

-I have found the easiest way to assign a new device is to have the user fire up desktop manager & let it prompt to change the PIN code. So far, each time I have used this method, it kicks off an enterprise activation, and all is well. I have had the same bad luck you describe when I try to assign a device through BB Manager.

If the above isn't an option...

-When you delete the user, are you deleting the profile doc AND making sure the state DB is gone too? I have found this to help a lot. I have had to manually delete the state DB several times after deleting a user from my BES.

-If you have access to the user's mailfile, make sure there are no extra emails from "network" sitting in there (this info from a call to RIM support on a stuck activation). If you see any...delete them & start over. (wipe handheld...delete user from BES, delete profile doc & state DB, then start again)

Not sure how similar your setup is, but here's mine:
BES 4.1.3 on Lotus Domino 6.5.5
Devices range from 7200 series to the latest & greatest.

Hope this helps
Old 04-07-2008, 08:37 AM   #3 (permalink)
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You can check to find which item cause this.. is it stuck on contacts in entreprise activation window?
Maybe a corrupted contact document can cause this
Just run maintenance on the file (fixup,updall,compact) and try the activation again
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