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Old 04-07-2008, 11:43 AM   #1 (permalink)
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I just started using a hosted BES service and can't remember if this holds true. In order for you to see e-mail messages in folders you create, the messages have to be filed from the BlackBerry handset, correct? It seems that when I create folders and then move messages to the folders using my hosted exchange account, the messages don't show in the folders on the BlackBerry. However, if I file the messages in to the folder using the BlackBerry they do show on the handset and in the e-mail program (Outlook Web).
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Old 04-07-2008, 12:20 PM   #2 (permalink)
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I think you'll see just new messages not old ones or the ones you moved manually to that folder...
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Old 04-07-2008, 12:27 PM   #3 (permalink)
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These are actually new ones. I moved it it to the folder, then tried to do a manual reconcile on the BlackBerry but the message still didnt show.
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Old 04-08-2008, 06:34 AM   #4 (permalink)
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Do you have redirection enabled for these folders?
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Old 04-08-2008, 08:06 AM   #5 (permalink)
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How do I enable folder redirection?
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Old 04-08-2008, 08:37 AM   #6 (permalink)
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Set up from the handheld
To set folder redirection on the device, the BlackBerry device software must be version 4.0 or higher.
1. From the Home screen, go to Messages.
2. Click the trackwheel and select Options > Email Settings.
3. Click the trackwheel and select Folder Redirection.
4. In the Folder Redirection menu, expand the Mailbox by highlighting it, clicking trackwheel and selecting Expand.
5. Under the Mailbox, expand the Inbox by highlighting it, clicking the trackwheel and selecting Expand.
6. Highlight the folder on which you want to enable redirection. Click the trackwheel and select Change Option.
Note: If you are unable to select Expand for any of the folders, or if the Change Option menu option is unavailable, try turning Wireless Reconcile on the handheld off and then on again. You can find Wireless Reconcile in Messages > Options > Email Reconciliation.
7. Click the trackwheel and select Save to save your changes.
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Old 04-08-2008, 09:50 AM   #7 (permalink)
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Thanks so much! After hdawg posted that question I found it but couldn't get back to the forums to update teh thread. I just got back in. It is working. Thanks fadmin and hdawg!
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