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Old 04-10-2008, 09:53 AM   #1 (permalink)
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I recently put a bunch of users on a new domain complete with a new BES. (Blackberry Manager 4.1.4.15) It appears that when the users activated it only pushed emails from the prior 7 days. I have users that really want to get emails back 30 days. I changed the retention time but the users still aren't getting the old emails on their devices.

Any tips?
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Old 04-10-2008, 10:00 AM   #2 (permalink)
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Don't think there is anyway to resend the old emails. I suspect you may have to wipe the BB, delete the user from the BES and re-activate for it to work.
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Old 04-10-2008, 10:08 AM   #3 (permalink)
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Quote:
Originally Posted by DTabor View Post
I recently put a bunch of users on a new domain complete with a new BES. (Blackberry Manager 4.1.4.15) It appears that when the users activated it only pushed emails from the prior 7 days. I have users that really want to get emails back 30 days. I changed the retention time but the users still aren't getting the old emails on their devices.

Any tips?
KB11632 - How to increase the number of email messages that appear during the enterprise activation process and message pre-population
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